Senior Practice Assistant, Radiation Oncology Position Available In Middlesex, Massachusetts

Site:

The Brigham and Women’s Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Under the direction of the Radiation Oncology Practice Director and Clinical Administrative Manager, the Senior Practice Assistant is an active member of the clinical care team and provides coordination and administrative support for all patients within the Radiation Oncology Department. Qualifications A high school diploma or equivalent is required. Associate’s Degree or higher level education preferred, but not required. Some additional training in office systems or other post-high school education is preferred. Minimum three years of medical office or administrative support experience required. Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint. Knowledge of office operations and standards, and understanding of office procedures including filing, copying, scanning, printing, and faxing. Ability to use the phone system and manage more non-routine phone calls and solve routine issues as appropriate. Communicating effectively in writing as appropriate for the needs of the audience, and talking to others to convey information effectively. Understanding written sentences and paragraphs in work-related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos, and letters), and to take complete and accurate messages. Managing one’s own time and the time of others. Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Ability to proofread and edit written documents. Additional Job Details (if applicable)

Responsibilities:

Perform administrative duties under minimal supervision at the highest proficiency level. Act as a lead, assign and prioritize workflow, troubleshoot issues, assist with training and orientation, and provide backup support for the Supervisor. Provide guidance and help to others to resolve complex issues and problems. ¾ Provide feedback to the Supervisor and input into evaluating the performance of staff. Assist with annual competency assessments. Assist the Supervisor with interviewing for new staff. Assist with orientation and training for new and current staff. ¾ Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas. May perform more complex or specialized functions (i.e., surgical scheduling) at the highest competency level. Assist with training and orienting staff as needed. Provide cross coverage as needed. Assist with special projects as directed. Follow HIPAA guidelines for the management of patient privacy and confidentiality. Other duties, as assigned. Remote Type Hybrid Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America)

EEO Statement:

The Brigham and Women’s Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.