Medical Support Assistant (Ward Administration)- Nights Position Available In Jackson, Missouri

Medical Support Assistant (Ward Administrion)- Nights Department of Veterans Affairs Veterans Health Administrion Kansas City VA Medical Center ONLY- Business Office Service Summary The position serves as a Medical Support Assistant (MSA) on the inpient wards and is under the supervision of the Ward Administrion Supervisor. The occupion involves technical work concerned with processing doctor’s orders and maintenance of medical records as well as all pient movements throughout the pient’s hospital stay to include discharge and /or transfer of pient to other facilities. Overview Accepting applicions Open & closing des 06/26/2025 to 07/07/2025 Salary $49,252 – $64,022 per year Pay scale & grade GS 5 Locion 1 vacancy in the following locion: Kansas City, MO Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBSS-12753390-25-ADD

Control number 839571000 This job is open to Federal employees – Excepted service Current federal employees whose agencies have their own hiring rules, pay scales and evaluion criteria. Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Clarificion from the agency Open to current, permanent Department of Veteran Affairs employees of the Kansas City VA Medical Center ONLY. Resume and current SF-50 are required to apply for position. Videos Duties The Medical Support Assistant (MSA) for the Kansas City VA Medical Center (KCVAMC) are loced within Business Office Service (BOS) and provide support to various clinics throughout the Kansas City VA Healthcare network. Medical Support Assistant (MSA)

Annual Salary:

GS-3: $42,498 to $55,241 GS-4: $45,047 to $58,568 GS-5: $49,252 to $64,022 Major MSA Duties include but are not limited to: Reviews, processes, and verifies paper and computerized medical records, ensuring admission/transfer/discharge orders are written correctly. Alerts physicians for corrections to admitting/transfer/discharge orders are needed to ensure the orders are administrively correct. Support physicians and nurses in all administrive aspects of the pient’s care. Prepares inpient hard chart with approprie labeling of allergies, advance directive, Durable Power of Attorney, isolion, organ donor. Responsible for upding bed changes in the computerized chart, the pient locion board, and the computerized Bed Management System (BMS). Notifies nursing of all st orders, pient movements, works closely with Bed Control to facilite pient flow throughout the wards and units. Prepares discharge paperwork, notifies physician if outpient consults need to be entered to ensure pient has proper follow up after discharge. Schedules follow up appointments in their assigned primary care clinics according to discharge instructions. Arranges travel when needed for transfer to or appointments other facilities. Prepares paperwork for transfers to other VA’s or outside facilities, ensuring physician has completed all required inter-facility transfer forms, and fee basis consults. Monitors the 24 – 48hr observions, notifying the physician 3-4 hours before the 48hr time expires of the need to discharge or convert the pient to a full admit. Answers phones, directing calls to the proper clinician or department as needed. Works closely with other departments, as well as other facilities, to make sure the pient is sent for exams/procedures ordered.

Work Schedule:

Full-Time. Wednesday-Sunday, 4:00pm-12:30am

Telework:

Not Available Virtual:

This is not a virtual position.

Functional Stement:

Medical Support Assistant Functional Stement #: 0000 Permanent Change of Stion (PCS): Not Authorized VA Careers –

Medical Support Assistant:

Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registrion is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probionary period. Subject to background/security investigion. Selected applicants required to complete an online onboarding process. Acceptable form(s) of identificion required to complete pre-employment requirements ( ). Effective May 7, 2025, driver’s licenses or ste-issued dentificion cards th are not REAL ID compliant cannot be utilized as an acceptable form of identificion for employment. Participion in the seasonal influenza vaccinion program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Qualificions To qualify for this position, applicants must be a current Federal employee th meets Basic Requirements AND Grade Determinions listed below the time of applicion. In accordance with VA Handbook 5005/117 Part II Appendix G45 Medical Support Assistant Series.

Basic Requirements :

Citizenship. Citizen of the United Stes. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.) Experience. Six months experience of clerical, office, customer service, or other administrive work th indices the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Educion . One year above high school; OR Experience/Educion Combinion. Equivalent combinion of experience and educion are qualifying for entry level for which both educion and experience are acceptable. Certificion . None required. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Creditable Experience Knowledge of MSA Practices. To be creditable, the experience must have demonstred the knowledge, skills, and abilities (KSAs) associed with current MSA responsibilities or an equivalent administrive pient support role in a non-VA medical inpient or outpient setting. Experience sisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting. Quality of Experience. Qualifying experience must be a level comparable to MSA experience or equivalent administrive clinical support role in a non-VA medical inpient or outpient setting the next lower grade level. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrive independence, complexity (difficulty), and a range of varieties as described in this standard, the specified grade level and be performed by the incumbent least 25% of the time. Part-Time Experience. Part-time experience as an MSA or equivalent administrive pient support in a non-VA medical inpient or outpient setting is creditable according to its relionship to the full-time workweek. For example, an MSA employed 20 hours a week, or on a 1/2-time basis, would receive one full-time workweek of credit for each two weeks of service.

Grade Determinions :

In addition to the basic requirements for employment listed above, the following educion OR experience criteria MUST be met: GS-3

Grade Level:

Experience or Educion. None beyond the basic requirements. AND Candides MUST demonstre all of the Knowledge, Skills, and Abilities (KSAs) below: Ability to meet, communice, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments. Ability to utilize computer systems to enter administrive da in pient systems. Ability to learn and utilize basic medical terminology to record pient messages and physician requests pertaining to follow-up medical care. GS-4

Grade Level:

Experience. One (1) year of experience in clerical, office, customer service, or other administrive work th indices the ability to acquire the particular knowledge and skills needed to perform the duties of the position. OR Educion. Two years of educion above high school. AND Candides MUST demonstre all of the Knowledge, Skills, and Abilities (KSAs) below: Ability to meet, communice, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilite medical care for pients. Ability to use, and navige between, various types of office automion equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support pient care. Knowledge of basic medical terminology to assist in the provision of care to pients. Skill in recording pient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics. GS-5

Grade Level:

Experience One (1) year of experience equivalent to the GS-4 grade level (this experience includes ability to communice with others in a courteous and helpful manner; ability to navige and use automion equipment, computer systems and software, scheduling programs; knowledge of medical terminology to assist in care of pients; skilled in recording pient messages and understanding physician request regarding medical care internal or external clinics). OR Educion . Four years of educion above high school. AND Candides MUST demonstre all of the Knowledge, Skills, and Abilities (KSAs) below: Ability to opere computerized programs and systems in order to enter, modify, and retrieve sensitive medical and pient identifying informion (PII) into or from electronic health records, scheduling systems, and/or reports. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communice clinical staff instructions to pients. Ability to schedule medical appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties performing pient support work. Ability to communice effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. Skill in customer service with the ability to identify customer concerns, and refer to the approprie staff, as necessary, to ensure a sisfactory resolution. May qualify based on being covered by the Grandfhering Provision as described in the VA Qualificion Standard for this occupion (only applicable to current VHA employees who are in this occupion and meet the criteria). Grandfhering Provision. All MSAs employed in VHA in this occupion on the effective de of this qualificion standard are considered to have met all qualificion requirements for the title, series, and grade held, which are a part of the basic requirements of the occupion. For employees who do not meet all the basic requirements required in this standard, but who met the qualificions applicable to the position the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or changed to a lower grade within the occupion. (2) Employees who are appointed on a temporary basis prior to the effective de of the qualificion standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. (3) If an employee who was converted to Title 38 hybrid stus under this provision leaves the occupion, the employee loses protected stus and must meet the full VA qualificion standard requirements in effect the time of re-entry to the occupion.

Reference:

For more informion on this qualificion standard, please .The full performance level of this vacancy is GS-5. The actual grade which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5.

Physical Requirements:

The work is primarily sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books and small parts, etc. No special physical demands are required to perform the work. Educion

IMPORTANT

A transcript must be submitted with your applicion if you are basing all or part of your qualificions on educion.

Note:

Only educion or degrees recognized by the U.S. Department of Educion from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your educion here: . If you are using foreign educion to meet qualificion requirements, you must send a Certifice of Foreign Equivalency with your transcript in order to receive credit for th educion. For further informion, : . Additional informion During the applicion process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your applicion for this announcement, nor does it guarantee further considerion for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive stus. VA encourages persons with disabilities to apply. The health-reled positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alterne method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant’s criminal history prior to accepting a tentive job offer. For more informion about the Act and the complaint process, . Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How You Will Be Evalued You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your applicion, resume, C.V., and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect considerion for employment. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide’s abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members :

Please the site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies. To apply for this position, you must provide a complete Applicion Package which includes: Resume SF-50/ Notificion of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter Other (1) Performance Appraisal Resume SF-50/ Notificion of Personnel Action Transcript If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 07/07/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. To verify your applicion is complete, log into your

USA JOBS

account, , select the Applicion Stus link and then select the more informion link for this position. The Details page will display the stus of your applicion, the documention received and processed, and any correspondence the agency has sent reled to this applicion. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete applicion, log into your

USA JOBS

account and click Upde Applicion in the vacancy announcement. You must re-select your resume and/or other documents from your

USA JOBS

account or your applicion incomplete. Agency contact informion Arnerice Diggs Phone Address Kansas City VA Medical Center 4801 Linwood Boulevard Kansas City, MO 64128 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Required Documents To apply for this position, you must provide a complete Applicion Package which includes: Resume SF-50/ Notificion of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter Other (1) Performance Appraisal Resume SF-50/ Notificion of Personnel Action Transcript If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 07/07/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. To verify your applicion is complete, log into your

USA JOBS

account, , select the Applicion Stus link and then select the more informion link for this position. The Details page will display the stus of your applicion, the documention received and processed, and any correspondence the agency has sent reled to this applicion. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete applicion, log into your

USA JOBS

account and click Upde Applicion in the vacancy announcement. You must re-select your resume and/or other documents from your

USA JOBS

account or your applicion incomplete. Agency contact informion Arnerice Diggs Phone Address Kansas City VA Medical Center 4801 Linwood Boulevard Kansas City, MO 64128 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Overview Accepting applicions Open & closing des 06/26/2025 to 07/07/2025 Salary $49,252 – $64,022 per year Pay scale & grade GS 5 Locion 1 vacancy in the following locion: Kansas City, MO Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBSS-12753390-25-ADD

Control number 839571000 ., .