Medical Support Assistant Position Available In Pasquotank, North Carolina

Medical Support Assistant Department of Veterans Affairs Veterans Health Administrion Veterans Health Administrion Summary The Medical Support Assistant supports the Health Administrion Service (HAS) of the Hampton Medical Center loced the Elizabeth City clinic. Overview Accepting applicions Open & closing des 05/01/2025 to 05/16/2025 Salary $38,827 – $63,386 per year Pay scale & grade

GS 3 – 5

Locion 1 vacancy in the following locion: Elizabeth City, NC 1 vacancy Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 5 Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTA-12732217-25-KB

Control number 836284100 This job is open to The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Clarificion from the agency This job announcement is open to the public. Internal to an agency Internal to an agency Videos Duties The Medical Support Assistant supports pient safety standards through correct identificion of all pients through use of two forms of identificion, Veterans Identificion Card (VIC) and full Social Security Number. He/she must use each interaction with the pient to valide and upde pient demographic informion, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses. Incumbent must be able to interpret and communice requirements of VHA Scheduling Directives and complete accure scheduling responsibilities: Schedule appointments and utilize the Electronic Waiting List accurely in a timely manner. All appointments made with the pient’s input, either in person or by phone. This may require a high level of coordinion to avoid pients having to make multiple trips to the medical center whenever possible. Notifies his/her supervisor when clinic access is less than desirable or if an individual pient cannot be scheduled within manded clinic timeframes. Daily review of active/pending consults, Electronic Wait List, Recall list and Audio care communicions for accuracy and disposition. Contacts professional staff to obtain informion necessary to respond to requests when not readily available in the record. Coordines the completion of various forms, to include but not limited to insurance forms, request for handicap placards, family leave act and work releases Obtains medical records from non-VA providers as requested by providers and/or pients. Responsible for ensuring non-VA records are forwarded to the approprie provider for review prior to inclusion into the pient’s medical record. Responds to urgent or emergent written (faxed) requests for medical informion from hospitals and/or doctors.

Work Schedule :

Monday – Friday 7:30am – 4:00pm; 8:00am-4:30pm

Telework :

Not Available Virtual:

This is not a virtual position. Functional Stement # : 000000 Permanent Change of Stion (PCS): Not Authorized Fi nancial

Disclosure Report:

Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registrion is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probionary period. Subject to background/security investigion. Selected applicants required to complete an online onboarding process. Acceptable form(s) of identificion required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver’s licenses or ste-issued dentificion cards th are not REAL ID compliant cannot be utilized as an acceptable form of identificion for employment. Participion in the seasonal influenza vaccinion program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Qualificions Basic Requirements :

United Stes Citizenship:

Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Experience and Educion :

Experience . Six months experience of clerical, office, customer service, or other administrive work th indices the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Educion. One year above high school; OR Experience/Educion Combinion. Equivalent combinion of experience and educion are qualifying for entry level for which both educion and experience are acceptable.

Grade Determinions :

GS-3 MSA

Experience or Educion:

None beyond the basic requirements. Assignment . This is an entry level MSA position. It is expected th MSAs [ this level] receive guidance from more experienced staff members and require frequent and direct supervision. [At this level, MSAs apply general rules and policies reling to clinic functions, staff, and automed da processing methods in support of trement to pients. They utilize a variety of pient da systems in scheduling pients for trement and annotes pient records. They perform front desk duties, receives telephone call, and ors to the MSA unit. They make and cancel appointments, review pient records for necessary informion, and review pient demographics and insurance verificion. They consult with clinic staff when processing physician scheduling and administrive orders.]

Demonstred Knowledge, Skills, and Abilities:

Candides must demonstre the KSAs below: Ability to meet, communice, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments. Ability to utilize computer systems to enter administrive da in pient systems. Ability to learn and utilize basic medical terminology to record pient messages and physician requests pertaining to follow-up medical care.

GS-4 MSA

Experience:

One year of experience in clerical, office, customer service, or other administrive work th indices the ability to acquire the particular knowledge and skills needed to perform the duties of the position;

Educion:

Two years of educion above high school. Assignment. This is a developmental level MSA position. It is expected th MSAs [ this level] receive [minor and less frequent] guidance from higher experienced staff members for more difficult tasks [ ]. Assignments this level include, but are not limited to: [scheduling and rescheduling pients for trement; interviewing pients for appointments; referring pients to other medical specialty clinics; providing informion to pients necessary to resolve VA Handbook complaints;] interacting with both internal and external customers; [reviewing] and [documenting] medical outpient and inpient [electronic health records], as well as administrive records; verifying third party insurance and upding informion in the Insurance Capture Buffer (ICB) system; obtaining medical informion from pients; coordining informion and actions reled to pient care and services; and scheduling appointments in accordance with VHA nional scheduling guidelines. [ ] [MSAs this level refer] all questions [regarding] medical tention to [the] approprie health care team member.

Demonstred Knowledge, Skills, and Abilities:

Candides must demonstre the KSAs below: Ability to meet, communice, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilite medical care for pients. Ability to use, and navige between, various types of office automion equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support pient care. Knowledge of basic medical terminology to assist in the provision of care to pients. Skill in recording pient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.

GS-5 MSA

Experience:

One year of experience equivalent to the next lower grade level (GS-4) OR Educion. Four years of educion above high school. Assignment. This is the full performance level for MSAs. At this level, the MSA independently performs a full range of duties [reled to the delivery of healthcare services in an inpient or outpient setting. Advises clinical staff on current administrive processes.] The MSA is responsible for [answering phones, greeting pients, relaying messages to approprie staff inside or outside of the unit], scheduling appointments, including interpreting and verifying provider orders in accordance with VHA nional scheduling guidelines. Assignments this level include, but are not limited to: scheduling, canceling, re-scheduling [pient] appointments and/or consults; entering no-show informion; monitoring. Demonstred Knowledge, Skills, and Abilities. Candides must demonstre [all of] the KSAs below: Ability to opere computerized programs and systems in order to enter, modify, and retrieve sensitive medical and pient identifying informion (PII) into or from electronic health records, scheduling systems, and/or reports. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communice clinical staff instructions to pients. Ability to schedule medical appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties performing pient support work. Ability to communice effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. Skill in customer service with the ability to identify customer concerns, and refer to the approprie staff, as necessary, to ensure a sisfactory resolution May qualify based on being covered by the Grandfhering Provision as described in the VA Qualificion Standard for this occupion (only applicable to current VHA employees who are in this occupion and meet the criteria).

Preferred Experience:

The incumbent performs customer service guest relions, shows understanding, friendliness, courtesy, tact, emphy, cooperion, concern, politeness respect and dignity to others; reles well to people from varied backgrounds and different situions. Incumbent receives, greets and direct callers over the telephone and in person with precise clear instructions.

Reference:

Medical Support Assistant Qualificion Standard, GS-0679, VA Handbook 5005/117, Part II, Appendix G45. The full performance level of this vacancy is GS-05. The actual grade which an applicant may be selected for this vacancy is in the range of GS-03 to GS-05.

Physical Requirements:

The work is primarily sedentary and does not require special physical demands. There may be walking, standing, or carrying.

Educion Note:

Only educion or degrees recognized by the U.S. Department of Educion from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your educion here: . If you are using foreign educion to meet qualificion requirements, you must send a Certifice of Foreign Equivalency with your transcript in order to receive credit for th educion. For further informion, : . Additional informion Receiving Service Credit or Earning Annual (Vacion)

Leave:

Federal Employees earn annual leave a re (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the re which they earn annual leave. Such credit must be requested and approved prior to the appointment de and is not guaranteed. During the applicion process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your applicion for this announcement, nor does it guarantee further considerion for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive stus. VA encourages persons with disabilities to apply. The health-reled positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alterne method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant’s criminal history prior to accepting a tentive job offer. For more informion about the Act and the complaint process, . Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How You Will Be Evalued You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your applicion, resume, C.V., and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect considerion for employment. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide’s abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members :

Please the site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies. To apply for this position, you must provide a complete Applicion Package which includes: Resume The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. DD-214/ Stement of Service Disability Letter (VA) Other (1) Resume Separion Notice (RIF) SF-15 SF-50/

Notificion of Personnel Action Transcript Veterans’ Preference:

When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows des and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documention reled to your active duty service which reflects the des of service, character of service (honorable, general, etc.), and des of impending separion. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 “Applicion for 10 Point Veteran Preference” with required proof as sted on the form. Documention is required to award preference. For more informion on Veterans’ Preference, please . Veterans’ preference does not apply for internal or other current permanent Federal agency employees. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 05/16/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Kenyel Buyck Phone Address Hampton VA Medical Center 100 Emancipion Drive Hampton, VA 23667 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Required Documents To apply for this position, you must provide a complete Applicion Package which includes: Resume The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. DD-214/ Stement of Service Disability Letter (VA) Other (1) Resume Separion Notice (RIF) SF-15 SF-50/

Notificion of Personnel Action Transcript Veterans’ Preference:

When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows des and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documention reled to your active duty service which reflects the des of service, character of service (honorable, general, etc.), and des of impending separion. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 “Applicion for 10 Point Veteran Preference” with required proof as sted on the form. Documention is required to award preference. For more informion on Veterans’ Preference, please . Veterans’ preference does not apply for internal or other current permanent Federal agency employees. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 05/16/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Kenyel Buyck Phone Address Hampton VA Medical Center 100 Emancipion Drive Hampton, VA 23667 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Overview Accepting applicions Open & closing des 05/01/2025 to 05/16/2025 Salary $38,827 – $63,386 per year Pay scale & grade

GS 3 – 5

Locion 1 vacancy in the following locion: Elizabeth City, NC 1 vacancy Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential 5 Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTA-12732217-25-KB

Control number 836284100 ., .