Lead Medical Support Assistant Position Available In Hillsborough, New Hampshire

Lead Medical Support Assistant Department of Veterans Affairs Veterans Health Administrion Manchester VA Medical Center Summary The Lead Medical Support Assistant positions are loced in the Community Care department the Manchester, NH locion. These positions are full-time position 40 hours per week. Overview Accepting applicions Open & closing des 04/22/2025 to 04/29/2025 Salary $56,584 – $73,563 per year Pay scale & grade GS 7 Locion 2 vacancies in the following locion: Manchester, NH Remote job No Telework eligible No Travel Required 25% or less – You may be expected to travel for this position. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential 7 Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTD-12727926-25-TAN

Control number 835589100 This job is open to Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Clarificion from the agency Current permanent employees of the Manchester VA Medical Center. Videos Duties Provide guidance and leadership to the other MSA staff in the service line. Conduct ongoing reviews to ensure quality of work. Development and training; ensure employees are trained appropriely. Organize work and setting priorities to ensure completion of duties is accomplished in a timely manner. Extensive knowledge base to provide timely and approprie telephone caller referral and problem resolution. Skill in communicing with others in order to meet the caller’s needs. Review service line da with the supervisor to ensure the reports are complete and accure .

Work Schedule :

Monday – Friday.

Hours:

7:30 am-4:00 pm.

Compressed/Flexible :

Not Available.

Telework :

Not Available.

Virtual:

This is not a virtual position. Functional Stement # : F03534.

Relocion/Recruitment Incentives :

Not Available.

EDRP Authorized:

Not Available. Permanent Change of Stion (PCS): Not Authorized. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registrion is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probionary period. Subject to background/security investigion. Selected applicants required to complete an online onboarding process. Acceptable form(s) of identificion required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver’s licenses or ste-issued dentificion cards th are not REAL ID compliant cannot be utilized as an acceptable form of identificion for employment. Must pass pre-employment physical examinion. Participion in the seasonal influenza vaccinion program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Qualificions Applicants pending the completion of educional or certificion/licensure requirements may be referred and tentively selected but may not be hired until all requirements are met.

Basic Requirements :

United Stes Citizenship Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Experience and Educion Experience:

Six months experience of clerical, office, customer service, or other administrive work th indices the ability to acquire the particular knowledge and skills needed to perform the duties of the position;

OR Educion:

One year above high school;

OR Experience/Educion Combinion:

Equivalent combinion of experience and educion are qualifying for entry level for which both educion and experience are acceptable.

English Language Proficiency:

MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3j. GS-7 Lead Medical Support Assistant Experience One year of experience equivalent to the GS-6 grade level. Examples of qualifying experience include the following: Collabores and communices with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychirists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to pients is met; Independently sets priorities and organizes work to meet deadlines, ensuring compliance with established processes, policies, and regulions; Communices tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various forms and presenting da to various organizional levels, as well as resolving pient concerns; Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordined care delivery and/or care in the community models and pient health care portals) as it reles to access to care; Advanced knowledge of policies and procedures associed with interdisciplinary coordined care delivery and/or care in the community operional activities th affect pient flow, and pient support care administrive functions to include, but not limited to appointment cycles, outside pient referrals, follow-up care, overbooking, provider availability, etc.; and Advanced knowledge of medical terminology due to the technical nure of language utilized by clinicians.

Assignment:

The Lead MSA is responsible for the coordinion of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluing training records; and determining training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes reled to access to care across multiple clinics, specialties, and/or community resources. Assignments this level include, but are not limited to: ensuring accure and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creing and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, pients, and other interdisciplinary staff to resolve day-to-day conflicts. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrive independence, complexity (difficulty) and range of variety as described in this standard the specified grade level and be performed by the incumbent least 25% of the time. Demonstred Knowledge, Skills, and Abilities. Candides must demonstre all of the KSAs below: Advanced knowledge of medical terminology and a wide range of clinical flow processes reling to access to care across multiple clinics, specialties, and/or community resources; Ability to utilize numerous advanced pient systems in support of multiple clinics in an interdisciplinary setting; Ability to organize work, set priorities, and delege tasks/responsibilities in order to meet deadlines; Skill in communicing with individuals to obtain the desired effect and coordining with a variety of interdisciplinary care team staff; Ability to provide staff development and training; and Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and pient needs. This includes the ability to follow-up on pending issues and demonstre an understanding of the impact of incomplete work across multiple clinics.

References:

VA Handbook 5005/117, Part II, Appendix G45. This vacancy announcement is above the full performance level.

Preferred Experience:

scheduling, consultant management, working in office, understanding community care process.

Physical Requirements:

The majority of work is performed in an office setting, primarily while seed. The position requires some standing, ambulion, bending and carrying of items such as training manuals. In addition, there can be increased stress due to the intensity of a pient/customer complaint or concern.

Educion Note:

Only educion or degrees recognized by the U.S. Department of Educion from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your educion here: . If you are using foreign educion to meet qualificion requirements, you must send a Certifice of Foreign Equivalency with your transcript in order to receive credit for th educion. For further informion, : . Additional informion During the applicion process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your applicion for this announcement, nor does it guarantee further considerion for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive stus. VA encourages persons with disabilities to apply. The health-reled positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alterne method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant’s criminal history prior to accepting a tentive job offer. For more informion about the Act and the complaint process, . Benefits How You Will Be Evalued You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your applicion, resume, C.V., and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect considerion for employment. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide’s abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members :

Please the site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members. Benefits Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies. To apply for this position, you must provide a complete Applicion Package which includes: Resume SF-50/ Notificion of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter Resume SF-50/

Notificion of Personnel Action Veterans’ Preference:

Veterans’ preference does not apply for internal or other current permanent Federal agency employees. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 04/29/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Troy Norman Phone Fax X3964 Address VA Manchester Healthcare System 718 Smyth Road Manchester, NH 03104 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Required Documents To apply for this position, you must provide a complete Applicion Package which includes: Resume SF-50/ Notificion of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter Resume SF-50/

Notificion of Personnel Action Veterans’ Preference:

Veterans’ preference does not apply for internal or other current permanent Federal agency employees. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 04/29/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Troy Norman Phone Fax X3964 Address VA Manchester Healthcare System 718 Smyth Road Manchester, NH 03104 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Overview Accepting applicions Open & closing des 04/22/2025 to 04/29/2025 Salary $56,584 – $73,563 per year Pay scale & grade GS 7 Locion 2 vacancies in the following locion: Manchester, NH Remote job No Telework eligible No Travel Required 25% or less – You may be expected to travel for this position. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential 7 Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTD-12727926-25-TAN

Control number 835589100 ., .