Medical Support Assistant (Advanced) Position Available In Hillsborough, New Hampshire

Medical Support Assistant (Advanced) Department of Veterans Affairs Veterans Health Administrion VA Manchester Healthcare System Summary These positions fall under various healthcare service lines within VA Manchester Healthcare System. Most shifts are scheduled during the day but some shifts could be evenings, nights, and include weekends/holidays. Medical Support Assistants (Advanced) may work tours other than their regular scheduled tour, including working evenings, nights, weekends/holidays to cover shortages or high pient volume. Shift changes considered based on pient and facility needs. Overview Accepting applicions Open & closing des 05/27/2025 to 10/06/2025 Salary $50,920 – $66,193 per year Pay scale & grade GS 6 Locion MANY vacancies in the following locion: Manchester, NH Remote job No Telework eligible No Travel Required Occasional travel – You may be expected to travel for this position. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTD-12741324-25-AL

Control number 837644400 This job is open to The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Videos Duties VA Careers –

Medical Support Assistant:

Medical Support Assistant:

THIS OPEN & CONTINUOUS ANNOUNCEMENT

(OCA)

ESTABLISHES A STANDING REGISTER OF ELIGIBLE

APPLICANTS, which closes on 10/06/2025. The initial cut-off de for referral of eligible applicions on or about June 30, 2025 with subsequent reviews every other week as additional vacancies occur, or on an as-needed basis, until positions are filled. Please see the “Wh To Expect Next” area of the announcement which provides additional informion on the referral process for this type of announcement. The purpose of this position is to serve as an Medical Support Assistant (Advanced) a VA Manchester Healthcare System. The incumbent is responsible for a wide range of assignments and provides administrive support to the assigned section. Work is performed collaborively in a Interdisciplinary Coordine Care delivery model (Pient Aligned Care Team or Specialty Care Setting). Duties may include, but are not limited to: Supports clinics regarding clinic profile management. Collects and updes insurance informion from Veterans, family members and other eligible pients. Prepares correspondence and memos as needed. Screens/receive phone calls in a courteous and timely manner, determine the nure of request and provide the informion desired using privacy rules and established clinic processes. Ensures da is entered into VISTA accurely and scans documents into VISTA Imaging within 24 hours of entering the da into VISTA if applicable. Promotes Veterans registrion for and utilizion of MyHealthyVet (MHV) and kiosks usage. Follows procedures regarding Community Care referrals. Serves as the initial point of contact for units, clinics, pients, call centers, Care in the Community regarding various aspects of pient appointments and referrals. Enters Veterans seeking emergent/urgent care, scheduling appointments accurely. Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled s. Incumbent updes all pient demographics. Communices and interacts with pients in a manner which is approprie to cognitive, emotional, and chronological murion needs of the adult and/or geriric pient.

Work Schedule:

Monday through Friday, day shift hours,

To Be Determined Compressed/Flexible:

Not Authorized Remote:

Not Authorized Telework/Virtual:

Not Authorized Position Title/Functional Stement #: Medical Support Assistant (Advanced)/F01391

Relocion/Recruitment Incentives:

Not Authorized Permanent Change of Stion (PCS):

Not Authorized Financial Disclosure Report:

Not required

Notificions:

Due to a critical staffing shortage, 38 U.S.C. § 7412 waives the requirement to apply Veterans’ preference for this job announcement. These positions are NAGE Bargaining Unit positions. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Do not submit an award SF-50. This position is covered by locality-based comparability pay. Applicants may be referred over for considerion prior to the close de of this announcement. There may not be a vacancy a listed locion. Applicants for those locions added to our applicant pool if one should occur. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registrion is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probionary period. Subject to background/security investigion. Selected applicants required to complete an online onboarding process. Must pass pre-employment physical examinion. Participion in the seasonal influenza vaccinion program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Qualificions Basic Requirements :

United Stes Citizenship:

Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Educion or Experience:

One year above high school; OR Six months experience of clerical, office, customer service, or other administrive work th indices the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Experience/Educion Combinion. Equivalent combinion of experience and educion are qualifying for entry level for which both educion and experience are acceptable.

English Language Proficiency:

Medical Support Assistants appointed to direct pient care positions must be proficient in spoken and written English.

Grandfhering Provision:

All MSAs employed in VHA in this occupion on the effective de of this qualificion standard are considered to have met all qualificion requirements for the title, series, and grade held, which are a part of the basic requirements for the occupion. For employees who do not meet all the basic requirements required in this standard, but who met the qualificions applicable to the position the time they were appointed to it, the following provisions apply:(1) Such employees may be reassigned, promoted or changed to a lower grade within the occupion.(2) Employees who are appointed on a temporary basis prior to the effective de of the qualificion standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of this standard.(3) If an employee was converted to Title 38 hybrid stus under this provision leaves the occupion, the employee loses protected stus and must meet the full VA qualificion standard requirements in effect the time of reentry to the occupion.

Grade Determinions :

Medical Support Assistant (Advanced) GS-06:

Experience:

One (1) year of experience equivalent to the next lower grade level in Federal service (GS-05).

Experience includes:

Clinic experience in a hospital or doctor’s office setting to include scheduling a high volume of appointments annually. High level customer service skills as evidenced by daily interaction and communicion with clinicians, pients, families and coworkers. Evidence of work in a clinic setting with multiple inputs (in person, telephone, instant message communicions) th need timely and professional resolution. Evidence of specific computer scheduling programs or software utilized in a clinic or hospital.

Preferred Experience:

Consult management, scheduling experience and customer service. And Demonstred Knowledge, Skills, and Abilities (KSA): In addition to the experience above, the candide must demonstre all of the following

KSAs:

Ability to collabore and communice with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychirists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to pients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulions. Ability to communice tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various forms and presenting da to various organizional levels, as well as resolving pient concerns. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordined care delivery and/or care in the community models and pient health care portals) as it reles to access to care. Advanced knowledge of policies and procedures associed with interdisciplinary coordined care delivery and/or care in the community operional activities th affect pient flow, and pient support care administrive functions to include, but not limited to appointment cycles, outside pient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nure of language utilized by clinicians.

References:

VA Handbook 5005/117 PART

II APPENDIX G45

Medical Support Assistant Qualificion Standard GS-0679, ded August 1, 2019. . This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-06.

Physical Requirements:

The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderely heavy items such as papers, books, manuals, record boxes and boxes of computer paper. Computers are used and therefore keyboarding is required. The work includes walking from area to area when covering for other employees. Applicant may times be exposed to stressful situions with Veterans.

Educion Substitution of Educion:

There is no educional substitution for the GS-06 level. Additional informion Receiving Service Credit or Earning Annual (Vacion)

Leave:

Federal Employees earn annual leave a re (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the re which they earn annual leave. Such credit must be requested and approved prior to the appointment de and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive stus. VA encourages persons with disabilities to apply. The health-reled positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for informion regarding an . Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How You Will Be Evalued You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your applicion, resume, C.V., and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect considerion for employment. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide’s abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members :

Please the site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies. To apply for this position, you must provide a complete Applicion Package which includes: Resume Your resume must include the following informion each job listed: 1. Job title 2. Duties (be as detailed as possible) 3. Month & year start/end des (e.g. June 2007 to April 2008) 4. Full-time or part-time stus (include hours worked per week). Please be aware th your answers verified against informion provided on your resume. Be sure th your resume clearly supports your responses to all of the questions by addressing your work experience in detail. The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter DD-214/ Stement of Service Disability Letter (Schedule A) Disability Letter (VA) Other (1) Resume SF-50/ Notificion of Personnel Action How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 10/06/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Alisha Le Blanc Address VA Manchester Healthcare System 718 Smyth Road Manchester, NH 03104 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Required Documents To apply for this position, you must provide a complete Applicion Package which includes: Resume Your resume must include the following informion each job listed: 1. Job title 2. Duties (be as detailed as possible) 3. Month & year start/end des (e.g. June 2007 to April 2008) 4. Full-time or part-time stus (include hours worked per week). Please be aware th your answers verified against informion provided on your resume. Be sure th your resume clearly supports your responses to all of the questions by addressing your work experience in detail. The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter DD-214/ Stement of Service Disability Letter (Schedule A) Disability Letter (VA) Other (1) Resume SF-50/ Notificion of Personnel Action How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 10/06/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Alisha Le Blanc Address VA Manchester Healthcare System 718 Smyth Road Manchester, NH 03104 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Overview Accepting applicions Open & closing des 05/27/2025 to 10/06/2025 Salary $50,920 – $66,193 per year Pay scale & grade GS 6 Locion MANY vacancies in the following locion: Manchester, NH Remote job No Telework eligible No Travel Required Occasional travel – You may be expected to travel for this position. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTD-12741324-25-AL

Control number 837644400 ., .