Supervisory Medical Support Assistant Position Available In Hillsborough, New Hampshire

Supervisory Medical Support Assistant Department of Veterans Affairs Veterans Health Administrion Manchester VA Medical Center Summary The Supervisory Medical Support Assistant position is loced in the Community Care department the Manchester, NH locion. This position is a full-time position 40 hours per week. Overview Accepting applicions Open & closing des 04/24/2025 to 05/02/2025 Salary $56,584 – $73,563 per year Pay scale & grade GS 7 Locion 1 vacancy in the following locion: Manchester, NH 1 vacancy Remote job No Telework eligible No Travel Required 25% or less – You may be expected to travel for this position. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus Yes Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTD-12728058-25-TAN

Control number 835852600 This job is open to Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Clarificion from the agency Current permanent employees of the Manchester VA Medical Center. Videos Duties Planning, organizing, and directing the work of lower medical support assistants. Establishes work priorities, identifies developmental training needs of employees and provides or arranges for training when required. Analyzes weekly reports to evalue production and takes approprie action to resolve backlogs, scheduling errors, etc. Conducts regular staff meetings with the medical support assistants to upde them on policy changes and new procedures. Serves as a liaison with the Medical Support Assistants, medical staff, nursing staff and other services offering expert advice on administrive details and procedures.

Work Schedule :

Monday – Friday.

Hours:

7:30 am-4:00 pm.

Compressed/Flexible :

Not Available.

Telework :

Not Available.

Virtual:

This is not a virtual position. Functional Stement # : F01629.

Relocion/Recruitment Incentives :

Not Available.

EDRP Authorized:

Not Available. Permanent Change of Stion (PCS): Not Authorized. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registrion is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probionary period. Subject to background/security investigion. Selected applicants required to complete an online onboarding process. Acceptable form(s) of identificion required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver’s licenses or ste-issued dentificion cards th are not REAL ID compliant cannot be utilized as an acceptable form of identificion for employment. Must pass pre-employment physical examinion. Participion in the seasonal influenza vaccinion program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Qualificions Applicants pending the completion of educional or certificion/licensure requirements may be referred and tentively selected but may not be hired until all requirements are met. Basic Requirements Citizenship Citizen of the United Stes. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.). Experience and Educion. Experience. Six months experience of clerical, office, customer service, or other administrive work th indices the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Educion . One year above high school; OR, Experience/Educion Combinion. Equivalent combinion of experience and educion are qualifying for entry level for which both educion and experience are acceptable. Certificion. None required. Grandfhering Provision. All Medical Support Assistant (MSAs) employed in VHA in this occupion on the effective de of this qualificion standard are considered to have met all qualificion requirements for the title, series, and grade held, which are a part of the basic requirements of the occupion. For employees who do not meet all the basic requirements required in this standard, but who met the qualificions applicable to the position the time they were appointed to it, the following provisions apply: Such employees may be reassigned, promoted, or changed to a lower grade within the occupion. Employees who are appointed on a temporary basis prior to the effective de of the qualificion standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. If an employee who was converted to [Title] 38 hybrid stus under this provision leaves the occupion, the employee loses protected stus and must meet the full VA qualificion standard requirements in effect the time of reentry to the occupion. e. Foreign Educion. To be creditable, educion completed outside the U.S. must have been submitted to a prive organizion th specializes in the interpretion of foreign educional credentials and such educion must have been deemed least equivalent to th gained in conventional U.S. programs. f. Physical Requirements. See VA Directive and Handbook 5019. g. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

Grade Determinions :

GS-7

Grade Level Requirement Experience:

One year of experience equivalent to the GS-6 grade level leading or supervising Medical Support Assistants or equivalent administrive pient support staff in a non-VA medical inpient, outpient, or interdisciplinary setting.

Assignment:

Supervisory Medical Support Assistants (MSAs) plan and direct programs medical centers and/or sellite outpient clinics and have full supervisory responsibility. Assignments this level include, but are not limited to: assigning and evaluing the work of subordine MSA staff; resolving complex problems to ensure pient services are met; evaluing new products, equipment, and systems to make recommendions for improved clinic operions; identifying educional or training needs; making final decisions on hiring selections; evaluing performance, and taking disciplinary action when necessary. The employee has full administrive and professional responsibility for planning and directing the MSA’s activities. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrive independence, complexity (difficulty) and range of variety as described in this standard the specified grade level and be performed by the incumbent least 25% of the time.

Demonstred Knowledge, Skills, and Abilities:

Candides must demonstre all of the KSAs below: Ability to provide the full range of administrive and supervisory duties in a pient support setting, which includes assignment of work, performance evaluions, selection of staff, and recommendion of awards and/or advancements. Ability to collabore, communice, and demonstre customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulions. Ability to provide briefings, orientions, staff development, and training reled to administrive functions in a pient support setting. Ability to delege authority, evalue and oversee people and programs, accomplish program goals, and adapt to changing priorities.

References:

VA Handbook 5005, PART

II, APPENDIX G45

Medical Support Assistant VA Qualificion Standard. . The full performance level of this vacancy is GS-6.

Physical Requirements:

The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderely heavy items such as papers, books, manuals, record boxes and boxes of computer paper. Computers are used and therefore keyboarding is required. The work includes walking from area to area when covering other employees. Applicant may times be exposed to stressful situions with Veterans.

Work Environment:

Work is performed in an office/clinic setting with minimal risks th requires normal safety precautions; the area is adequely lighted, heed and ventiled. However, the work environment requires someone with the ability to handle several tasks once in sometimes stressful situions.

Educion Note:

Only educion or degrees recognized by the U.S. Department of Educion from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your educion here: . If you are using foreign educion to meet qualificion requirements, you must send a Certifice of Foreign Equivalency with your transcript in order to receive credit for th educion. For further informion, : . Additional informion During the applicion process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your applicion for this announcement, nor does it guarantee further considerion for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive stus. VA encourages persons with disabilities to apply. The health-reled positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alterne method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant’s criminal history prior to accepting a tentive job offer. For more informion about the Act and the complaint process, . Benefits How You Will Be Evalued You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your applicion, resume, C.V., and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect considerion for employment. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide’s abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members :

Please the site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members. Benefits Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies. To apply for this position, you must provide a complete Applicion Package which includes: Resume SF-50/ Notificion of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter Resume SF-50/

Notificion of Personnel Action Veterans’ Preference:

Does not apply to merit system promotion announcements limited to the agency. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 05/02/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Troy Norman Phone Fax X3964 Address VA Manchester Healthcare System 718 Smyth Road Manchester, NH 03104 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Required Documents To apply for this position, you must provide a complete Applicion Package which includes: Resume SF-50/ Notificion of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter Resume SF-50/

Notificion of Personnel Action Veterans’ Preference:

Does not apply to merit system promotion announcements limited to the agency. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 05/02/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Troy Norman Phone Fax X3964 Address VA Manchester Healthcare System 718 Smyth Road Manchester, NH 03104 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Overview Accepting applicions Open & closing des 04/24/2025 to 05/02/2025 Salary $56,584 – $73,563 per year Pay scale & grade GS 7 Locion 1 vacancy in the following locion: Manchester, NH 1 vacancy Remote job No Telework eligible No Travel Required 25% or less – You may be expected to travel for this position. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) Supervisory stus Yes Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTD-12728058-25-TAN

Control number 835852600 ., .