LEAD MEDICAL SUPPORT ASSISTANT Position Available In Erie, New York

LEAD MEDICAL SUPPORT ASSISTANT

Department of Veterans Affairs Veterans Health Administrion Veterans Health Administrion -Western NY VAMC -Buffalo, NY Summary The Lead Advanced MSA serves as the foreman and primary trainer of MSA’s (GS0679-07) assigned to the Buffalo VA HCS Community Care Department. The Lead MSA responsible for the development and execution of training stregies and plans for all MSA’s assigned to the department. This will include the initial training of newly hired MSA’s as well as individual developmental, improvement and sustainment training for currently assigned MSA’s. Overview Accepting applicions Open & closing des 06/17/2025 to 07/01/2025 Salary $54,382 – $70,700 per year Pay scale & grade GS 7 Locion 1 vacancy in the following locion: Buffalo, NY 1 vacancy Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential 7 Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTE-12751339-25-CM

Control number 838952300 This job is open to Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Clarificion from the agency Current and Permanent Employees of the Buffalo NY VAMC Videos Duties The Lead Advanced Medical Support Assistant (MSA) performs a variety of administrive functions associed with pient care in the Community. In this position, the incumbent will serve as the primary trainer for all MSA’s assigned to the Community Care department. The incumbent will also be responsible for ensuring timely coordinion of pient care in the community. As such, the incumbent must have knowledge of VA policies, regulions, guidelines and processes as they rele to pient scheduling practices, consult management, dialysis processing, and both inpient and outpient authorizions for care. In addition, incumbent must have knowledge of the Community Care, CCN and the Mission Act Programs and processes; as well as an advanced understanding of medical terminology/abbreviions; and must keep abreast of rapidly changing regulions, directives, memorandums, software programs, and processes th are involved in the delivery of the healthcare in the community. As the department lead, the incumbent must be able to organize work, set priorities, and meet established deadlines. Incumbent must demonstre advanced technical competency in used the integred electronic medical record system (to include VistA, CPRS, REFDOCS, Consult Tracking Manager (CTM), Health Referral Manager (HSRM), as well as the various software, programs, and policies of the Community Care Program. Incumbent must demonstre excellence in customer service and must have an advanced understanding of the Privacy Act, HIPAA rules/regulions, and the Freedom of Informion Act as they rele to the handling of confidential and sensitive pient informion. Incumbent must be able to effectively train assigned MSAs, ensuring they are highly proficient, are able to achieve established performance measures within their area, and are in compliance with established policies and regulions. The lead Community Care MSA must meet deadlines and adhere to annual Veteran Health Administrion (VHA) training requirements, have knowledge of quality assurance and performance improvement principles, and ensure these administrive measures are achieved during the performance of their duties. In addition, incumbent must be knowledgeable of Joint Commission requirements specific to his or her job, such as pient rights emergency preparedness, informion security, ethical conduct, and environment of care. Incumbent must possess thorough knowledge of clinic processes and services and be able to interact with various clinicians and providers throughout the hospital to ensure efficient coordinion of pient care in the community. The Community Care Lead MSA must understand local and nional scheduling policies, have an exceptional knowledge of consult management, have advanced knowledge of outpient scheduling, inpient notificions, creing of both outpient and inpient authorizions, contracting of dialysis care, eligibility for care using software and web applicions.

INCLUDING BUT NOT LIMITED TO

Mail (incoming mail and sorting) Renaming incoming faxes in que, print faxes requiring review (reschedules, appts info, Request for Service (RFS) reviews, etc) and deliver to approprie persons Med records th come in through the mail – review, add last 4 and scan to fax que and label accordingly. Phone back up and relief (refaxing referrals or providing authorizion informion, clarifying appt info, forwarding calls to correct MSA) Mail Veteran referral letters .

Work Schedule :

Full time; Monday – Friday 8:00am-4:30pm

Compressed/Flexible :

Not Available Telework :

Not Available Virtual:

This is not a virtual position.

Recruitment Incentive:

Not Authorized Functional Stement # : PD000000, PD21J84A, PD21W76A, PD21J84A, PD21J84F, and

PD21J84F

Permanent Change of Stion (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Fi nancial

Disclosure Report:

Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. use prior to appointment. Applicants who refuse to be tested denied employment with VA. Selective Service Registrion is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probionary period. Subject to background/security investigion. Selected applicants required to complete an online onboarding process. Must pass pre-employment physical examinion. Participion in the seasonal influenza vaccinion program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Qualificions Basic Requirements :

United Stes Citizenship:

Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. One year of experience equivalent to the GS-6 grade level. Preferred Experience . Greer then 2 years in VA Community Care Certificion. None required. Grandfhering Provision. All MSAs employed in VHA in this occupion on the effective de of this qualificion standard are considered to have met all qualificion requirements for the title, series, and grade held, which are a part of the basic requirements of the occupion. For employees who do not meet all the basic requirements required in this standard, but who met the qualificions applicable to the position the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or changed to a lower grade within the occupion. (2) Employees who are appointed on a temporary basis prior to the effective de of the qualificion standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. (3) If an employee who was converted to Title 38 hybrid stus under this provision leaves the occupion, the employee loses protected stus and must meet the full VA qualificion standard requirements in effect the time of reentry to the occupion. Computer Security Requirement. Protects sensitive and electronic files th must be safeguarded under the provisions of the Privacy Act of 1974 and other applicable laws, federal regulions, VA stues and policy, and VHS policy. Physical Requirements. Work is sedentary but also demands standing, walking, bending, twisting, and carrying light items. Computer Knowledge. Uses MS Word or word processing software to execute several office automion functions. Uses MS Excel or other comparable spreadsheet software. Uses the Veterans Health Informion & Technology Architecture. Utilizes Veterans Scheduling to schedule pient appointments. Safety. Employee will support the safety, occupional health and fire protection program by the applicion of approved standards, regulions, practices and work methods. Training. Lead ensures all subordines have completed their mandory trainings in a timely manner as well as assigning specific trainings to staff as reled to job functions. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfhering Provision as described in the VA Qualificion Standard for this occupion (only applicable to current VHA employees who are in this occupion and meet the criteria).

Grade Determinions :

In addition to meeting the basic requirements, an applicant must meet the specialized experience for GS-7.

Specialized experience includes:

Experience. One year of experience equivalent to the GS-6 grade level. GS-6 duties can include: ensuring accure and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creing and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, pients, and other interdisciplinary staff to resolve day-to-day conflicts; assigning and evaluing the work of subordine MSA staff; resolving complex problems to ensure pient services are met; evaluing new products, equipment, and systems to make recommendions for improved clinic operions; identifying educional or training needs; making final decisions on hiring selections; evaluing performance, and taking disciplinary action when necessary. Demonstred Knowledge, Skills, and Abilities. Candides must demonstre all of the following

KSAs :

Advanced knowledge of medical terminology and a wide range of clinical flow processes reling to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced pient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delege tasks/responsibilities in order to meet deadlines. Skill in communicing with individuals to obtain the desired effect [and coordining with a variety of interdisciplinary care team staff]. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and pient needs. This includes the ability to follow-up on pending issues and demonstre an understanding of the impact of incomplete work across multiple clinics.

References:

VA Handbook 5005/117 PART

II APPENDIX

G45, August 1, 2019. The full performance level of this vacancy is GS-07. The actual grade which an applicant may be selected for this vacancy is GS-07.

Physical Requirements:

See VA Directive and Handbook 5019. Educion

IMPORTANT

A transcript must be submitted with your applicion if you are basing all or part of your qualificions on educion.

Note:

Only educion or degrees recognized by the U.S. Department of Educion from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your educion here: . If you are using foreign educion to meet qualificion requirements, you must send a Certifice of Foreign Equivalency with your transcript in order to receive credit for th educion. For further informion, : . Additional informion This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive stus.

VA encourages persons with disabilities to apply. The health-reled positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for informion regarding an . Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How You Will Be Evalued You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your applicion, résumé, C.V., and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect considerion for employment. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members :

Please the site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies. To apply for this position, you must provide a complete Applicion Package which includes: Resume VA Form 10-2850c Applicion for Associed Health Occupions can be found : .The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please use this to ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter DD-214/ Stement of Service Disability Letter (Schedule A) Disability Letter (VA) License Other (1) PCS Orders Professional Certificion Resume Separion Notice (RIF) SF-15 SF-50/

Notificion of Personnel Action Transcript Veterans’ Preference:

When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows des and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documention reled to your active duty service which reflects the des of service, character of service (honorable, general, etc.), and des of impending separion. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 “Applicion for 10 Point Veteran Preference” with required proof as sted on the form. Documention is required to award preference. For more informion on Veterans’ Preference, please . If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 07/01/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. To verify your applicion is complete, log into your

USA JOBS

account, , select the Applicion Stus link and then select the more informion link for this position. The Details page will display the stus of your applicion, the documention received and processed, and any correspondence the agency has sent reled to this applicion. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete applicion, log into your

USA JOBS

account and click Upde Applicion in the vacancy announcement. You must re-select your resume and/or other documents from your

USA JOBS

account or your applicion incomplete. Agency contact informion Christina Morel Phone Address VA Western New York Healthcare System 3495 Bailey Avenue Buffalo, NY 14215 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Required Documents To apply for this position, you must provide a complete Applicion Package which includes: Resume VA Form 10-2850c Applicion for Associed Health Occupions can be found : .The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please use this to ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter DD-214/ Stement of Service Disability Letter (Schedule A) Disability Letter (VA) License Other (1) PCS Orders Professional Certificion Resume Separion Notice (RIF) SF-15 SF-50/

Notificion of Personnel Action Transcript Veterans’ Preference:

When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows des and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documention reled to your active duty service which reflects the des of service, character of service (honorable, general, etc.), and des of impending separion. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 “Applicion for 10 Point Veteran Preference” with required proof as sted on the form. Documention is required to award preference. For more informion on Veterans’ Preference, please . If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 07/01/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. To verify your applicion is complete, log into your

USA JOBS

account, , select the Applicion Stus link and then select the more informion link for this position. The Details page will display the stus of your applicion, the documention received and processed, and any correspondence the agency has sent reled to this applicion. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete applicion, log into your

USA JOBS

account and click Upde Applicion in the vacancy announcement. You must re-select your resume and/or other documents from your

USA JOBS

account or your applicion incomplete. Agency contact informion Christina Morel Phone Address VA Western New York Healthcare System 3495 Bailey Avenue Buffalo, NY 14215 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Overview Accepting applicions Open & closing des 06/17/2025 to 07/01/2025 Salary $54,382 – $70,700 per year Pay scale & grade GS 7 Locion 1 vacancy in the following locion: Buffalo, NY 1 vacancy Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential 7 Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBTE-12751339-25-CM

Control number 838952300 ., .