Medical Support Assistant Position Available In Allegheny, Pennsylvania

Medical Support Assistant Department of Veterans Affairs Veterans Health Administrion Veterans Health Administrion Summary Selectees from this announcement could be considered for ANY of the areas throughout the Pittsburgh facility and it’s Community Based Outpient Clinics where Medical Support Assistants are utilized. Individual announcements will not be posted. This announcement used to fill ANY open Medical Support Assistant vacancies for up to 90 days after closing. Applicants referred as vacancies become available. Overview Accepting applicions Open & closing des 06/11/2025 to 07/02/2025 Salary $43,588 – $56,659 per year Pay scale & grade GS 5 Locion few vacancies in the following locion: Aspinwall, PA Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential 5 Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBSZ-12748156-25-JMM

Control number 838626000 This job is open to The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Duties VA Careers –

Medical Support Assistant:

Medical Support Assistant:

The MSA independently performs a full range of duties reled to the delivery of healthcare services in an outpient setting and advises clinical staff on current administrive processes, and support work reling to the care and trement given in outpient clinics, pient scheduling call centers, Care in the Community Support Staff (CitC), and ancillary support services. Responsibilities include but not limited to: Answer phones, greeting pients, relaying messages to approprie staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA nional scheduling guidelines Schedule, cancel, re-schedule pient appointments and/or consults Enter no-show informion and monitor appointment requests from multiple electronic sources Participe in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic Monitor both inpient and outpient appointments in areas of responsibility Verify and upde demographics and insurance informion when pients check-in for appointments Coordine administrive functions reling to emergency and non-emergency transfers to other VA facilities or prive hospitals and determines appointment type based on the pient’s eligibility stus (i.e., TRICARE, sharing agreements, collerals, research pient, VA employee, etc.) Serve as an initial point of contact for the units, clinics, pient, call centers, CitC, to include, but not limited to, scheduling pient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems Utilize practical knowledge of computerized da entry, informion processing systems and software reled to pient care, the healthcare system’s organizion and services, basic rules and regulions governing ors and pient trement Apply, knowledge of standard procedures, utilizing medical records, and medical terminology

Work Schedule :

This discussed during the interview, multiple work schedules available. Work schedule determined upon selection

Telework:

Not Eligible Virtual:

This is not a virtual position. Position Title/Functional Stement # : Medical Support Assistant/PD000000

Relocion/Recruitment Incentives :

Not authorized

Financial Disclosure Report:

Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registrion is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probionary period. Subject to background/security investigion. Selected applicants required to complete an online onboarding process. Participion in the seasonal influenza vaccinion program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Qualificions Basic Requirements :

United Stes Citizenship:

Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Educion. Experience. Six months experience of clerical, office, customer service, or other administrive work th indices the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR , Educion. One year above high school; OR , Experience/Educion Combinion. Equivalent combinion of experience and educion are qualifying for entry level for which both educion and experience are acceptable. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfhering Provision as described in the VA Qualificion Standard for this occupion (only applicable to current VHA employees who are in this occupion and meet the criteria). Medical Support Assistant, GS-5

Experience:

One year of experience equivalent to the GS-4 grade level. Experience this level include, but are not limited to: scheduling and rescheduling pients for trement; interviewing pients for appointments; referring pients to other medical specialty clinics; providing informion to pients necessary to resolve VA Handbook complaints; interacting with both internal and external customers; reviewing and documenting medical outpient and inpient electronic health records, as well as administrive records; verifying third party insurance and upding informion in the Insurance Capture Buffer (ICB) system; obtaining medical informion from pients; coordining informion and actions reled to pient care and services; and scheduling appointments in accordance with VHA nional scheduling guidelines.

OR, Educion:

Four years of educion above high school;

AND, Demonstred Knowledge, Skills, and Abilities:

Candides must demonstre all of the KSAs below: Ability to opere computerized programs and systems in order to enter, modify, and retrieve sensitive medical and pient identifying informion (PII) into or from electronic health records, scheduling systems, and/or reports. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communice clinical staff instructions to pients. Ability to schedule medical appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties performing pient support work. Ability to communice effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. Skill in customer service with the ability to identify customer concerns, and refer to the approprie staff, as necessary, to ensure a sisfactory resolution.

References:

VA Handbook 5005/117, Part II, Appendix

G45, MSA

Qualificion Standard. Full performance level of this vacancy is GS-5. The actual grade which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5.

Physical Requirements:

Work is performed in an office setting and is primarily sedentary. May require lifting and carrying of light loads (e.g.files, records etc.)

Resume Reminder :

Your resume must include the following for each job listed: 1) Job title and grade level/salary. In order to show th you meet the experience requirements, you must document grades you have held and how long you have held them; 2) Duties, examples for each work experience, examples of relevant experiences and accomplishments th prove you can perform the tasks the level required for the job as sted. You must include enough detailed informion to support your specialized experience; 3) Month, day and year start/end des (e.g. 04/02/2019 to 04/13/2020); 4) Hours worked per week for all jobs listed. 5) Full Name and address of Employer 6) Name of Supervisor or Contact name 7) Complete phone number of Supervisor/Contact.

To credit experience, you must provide demonstred experience. Reitered knowledge skills and abilities will not be qualifying. Narrive responses to explain tasks completed, accomplishments made, and/or specific instances where the skillset has been applied in work are recommended in the assessment questionnaire Educion

IMPORTANT

A transcript must be submitted with your applicion if you are basing all or part of your qualificions on educion.

Note:

Only educion or degrees recognized by the U.S. Department of Educion from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your educion here: . If you are using foreign educion to meet qualificion requirements, you must send a Certifice of Foreign Equivalency with your transcript in order to receive credit for th educion. For further informion, : . Additional informion Receiving Service Credit or Earning Annual (Vacion)

Leave:

Federal Employees earn annual leave a re (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the re which they earn annual leave. Such credit must be requested and approved prior to the appointment de and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive stus. VA encourages persons with disabilities to apply. The health-reled positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be against

COVID-19

subject to such accommodions as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locions. If selected, you required to be fully vaccined against COVID-19 and submit documention of proof of vaccinion before your start de. The agency will provide additional informion regarding wh informion or documention needed and how you can request a legally required accommodion from this requirement using the reasonable accommodion process. If you are unable to apply online or need an alterne method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How You Will Be Evalued You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Your applicion, resume, C.V., and/or supporting documention verified. Please follow all instructions carefully. Errors or omissions may affect considerion for employment. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide’s abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members :

Please the site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies. To apply for this position, you must provide a complete Applicion Package which includes: Resume The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please use this to ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter DD-214/ Stement of Service Disability Letter (Schedule A) Disability Letter (VA) License Other (1) Performance Appraisal Professional Certificion Resume Separion Notice (RIF) SF-15 SF-50/ Notificion of Personnel Action Transcript If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 07/02/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Jasmine Mentzer Phone Address Pittsburgh VA Medical Center 1010 Delafield Road Pittsburgh, PA 15215 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Required Documents To apply for this position, you must provide a complete Applicion Package which includes: Resume The following documents are accepted, and may be required if applicable to your eligibility and/or qualificions for this position. Please use this to ensure you have included all documents required for your applicion, such as a copy of your transcript (if using educion to qualify), SF-50’s (current/former Federal employees), etc. Cover Letter DD-214/ Stement of Service Disability Letter (Schedule A) Disability Letter (VA) License Other (1) Performance Appraisal Professional Certificion Resume Separion Notice (RIF) SF-15 SF-50/ Notificion of Personnel Action Transcript If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documention specified in the Required Documents section below. The complete applicion package must be submitted by 11:59 PM (ET) on 07/02/2025 to receive considerion. To preview the questionnaire click . To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents and complete the occupional questionnaire. Click Submit My Answers to submit your applicion package.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. Agency contact informion Jasmine Mentzer Phone Address Pittsburgh VA Medical Center 1010 Delafield Road Pittsburgh, PA 15215 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. After we receive applicion packages (including all required documents) and the vacancy announcement closes, we will review applicions to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email. Referred applicants notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notificion once a selection decision has been made. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the .

NOTE:

Participion in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Overview Accepting applicions Open & closing des 06/11/2025 to 07/02/2025 Salary $43,588 – $56,659 per year Pay scale & grade GS 5 Locion few vacancies in the following locion: Aspinwall, PA Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential 5 Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CBSZ-12748156-25-JMM

Control number 838626000 ., .