Optometric Front Desk Position Available In Cherokee, South Carolina

Optometric Front Desk Poole Family Eye Care Gaffney, SC 29341

Job Title:

Optometric Front Desk Location:

Gaffney, South Carolina Company:

Poole Family Eye Care About Us:

Poole Family Eye Care is a family-owned optometry practice with over 30 years of dedicated service to our community. We pride ourselves on offering personalized care and high-quality optical products, while maintaining a warm, friendly atmosphere. Our long-standing reputation is built on trust, integrity, and a commitment to enhancing our patients’ vision and overall well-being.

Position Overview:

We are seeking a friendly, detail-oriented, and motivated Front Desk Person to join our team. This position is key to ensuring a smooth, welcoming experience for all patients from their initial phone call to their departure. The ideal candidate will be a self motivated and reliable team player with strong customer service and critical thinking skills.

If you have a passion for patient care and a keen eye for detail, we want to hear from you!

Key Responsibilities:

Patient Interaction :

Greet and welcome patients in a warm and friendly manner, making them feel comfortable and at ease.

Phone Management :

Answer phone calls, provide general information, and schedule appointments with accuracy.

Check-In and Check-Out :

Efficiently check in patients, verify insurance details, and process patient check-out after appointments.

Office Flow :

Help maintain the flow of the office, ensuring timely patient flow, minimizing wait times, and assisting with general office tasks as needed.

Cross-Training Opportunities :

Over time, you will be cross-trained for additional responsibilities, including the optometric technician role, insurance eligibility and assisting with optical sales

Problem-Solving :

Handle any scheduling conflicts, patient concerns, or other issues with a problem-solving mindset, ensuring a smooth patient experience.

Administrative Tasks :

Maintain office email and fax records making sure emails and faxes are distributed to doctor and staff as necessary.

Qualifications:

Critical thinking and problem solving skills to address customer needs and find solutions effectively Self-motivation and initiative to identify tasks that need to be completed without direct supervision. Previous experience or customer service background is preferred but not required. Strong interpersonal and communication skills with a positive attitude. Ability to multitask and handle various responsibilities simultaneously. Comfortable discussing patient’s financial responsibilities and collecting amounts due Reliable and punctual with a commitment to maintaining high standards of customer service. Enthusiastic about working in a team-oriented environment and contributing to practice success. Why Join Us? Competitive salary and incentive opportunities. Comprehensive training and development programs. Friendly and supportive work environment. Opportunities for career growth and advancement within the company.

Job Type:

Full-time Pay:

From $15.00 per hour Expected hours: No more than 40 per week

Benefits:

Paid time off

Schedule:

8 hour shift Day shift No nights No weekends Ability to

Commute:

Gaffney, SC 29341 (Required) Ability to

Relocate:

Gaffney, SC 29341: Relocate before starting work (Required)

Work Location:

In person