Patient Associate Emergency & Hospital Medicine Position Available In Duval, Florida
Tallo's Job Summary: We are looking for a Patient Associate in Emergency & Hospital Medicine in Jacksonville, FL with an estimated salary of $33.9K to $42.1K a year. Ideal for pre-med students, this role involves patient advocacy, customer service, surveying, and collaboration with healthcare teams. Qualifications include a bachelor's degree in healthcare administration or related field, communication skills, and the ability to work in a fast-paced environment.
Job Description
Patient Associate•Emergency & Hospital Medicine ChartJoy•4.7
Jacksonville, FL Job Details Estimated:
$33.9K•$42.1K a year 19 hours ago Qualifications School experience Customer service Healthcare Administration Bachelor’s degree Emergency medicine Emergency room experience Communication skills Entry level
Full Job Description Job Summary:
We are seeking a compassionate and service-oriented Patient Associate•Emergency Medicine to help improve the experience of patients and families in the Emergency Department (ED). This position is ideal for individuals interested in healthcare careers, such as pre-medical students in their gap year, offering immersive exposure to emergency care environments while supporting patient advocacy, communication, and service excellence.
Key Responsibilities:
Patient Advocacy:
Serve as a dedicated liaison for patients and families by addressing questions, concerns, and requests to ensure an optimal patient experience.
Customer Service Rounds:
Conduct regular rounds to assess patient satisfaction, gather feedback, and provide real-time updates or reassurance.
Surveying & Feedback:
Collect and analyze patient feedback through interviews and surveys to identify trends and improvement areas.
Interdepartmental Collaboration:
Partner with clinical and administrative teams to implement strategies that improve the ED environment and patient satisfaction.
Service Excellence Coaching:
Support staff through coaching and sharing best practices for high-quality communication and service delivery.
Qualifications:
Bachelor’s degree in healthcare administration, public health, psychology, communications, or a related field (completed or in progress). Excellent communication and interpersonal skills with a high degree of empathy and professionalism. Strong organizational and problem-solving abilities. Ability to work effectively in a fast-paced, emotionally dynamic emergency care setting.
Ideal for:
Pre-med or pre-health students in a gap year seeking meaningful patient-facing experience. Individuals passionate about patient advocacy and healthcare service improvement.
Benefits of This Role:
Direct interaction with patients and exposure to emergency care teams. Valuable clinical and communication experience to strengthen medical school applications. Mentorship and collaboration with a variety of healthcare professionals.
