Boston Emergency Services Team Call Center Clinician (Per Diem) Position Available In Suffolk, Massachusetts
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Job Description
Boston Emergency Services Team Call Center Clinician (Per Diem) Boston Medical Center United States, Massachusetts, Boston One Boston Medical Center Place (Show on map) Jun 17, 2025
POSITION SUMMARY:
Answers
BEST 800
# hotline; this is a key position within the Boston Emergency Services Team (BEST) Program, responsible for providing telephone screening and intake functions. Provide telephone triage for individuals experiencing psychiatric crisis; assists with stabilization, crisis intervention, and refers to the appropriate sources.
Position:
Boston Emergency Services Team Call Center Clinician Department:
Psychiatry Schedule:
Per Diem
JOB REQUIREMENTS EDUCATION
Master’s Degree in social work, psychology, education, counseling, or related field.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED
LCSW, LICSW or LMHC license preferred.
EXPERIENCE
Previous field experience working in emergency psychiatry-related clinical activities preferred.
KNOWLEDGE AND SKILLS
Requires knowledge of referral process and community resources and agencies relative to health, protective services, crisis intervention, disability, etc. Excellent listening skills, ability to diagnose problems, resolve conflict, and develop practical solutions, even when sources are scarce. Ability to make alternative plans as needed. Advanced interpersonal skills necessary to interact effectively with various healthcare professionals and to instill confidence and to advocate for patients and their family. Excellent English language skills to summarize and communicate orally and in writing, moderately complex information in varied formats to internal and external customers. Cultural sensitivity and comfort with a wide range of social, racial and ethnic populations. Bicultural/Bilingual competency a plus. Proficiency with standard software programs used in healthcare (such as MS Word, Outlook), patient registration systems, electronic medical record and web browsers. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
