Veterinary Technician Supervisor Position Available In Duval, Florida

Veterinary Technician Supervisor First Coast No More Homeless Pets 464 Cassat Avenue, Jacksonville, FL 32254 VETERINARY

TECHNICIAN SUPERVISOR SUMMARY OF JOB PURPOSE AND FUNCTION

The primary purpose and function of the VT Supervisor is to perform the duties of a veterinary technician and provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support employees and the caseload of the clients. The VT Supervisor will oversee the daily scheduling for and aid in all training and oversite of the hospital staff. The VT Supervisor will support hospital leadership in maximizing the productivity of the hospital. This position will work with the Practice Manager, Chief Medical Officer, and Chief Operations Officer to help ensure effective communication with clients and staff daily.

ESSENTIAL RESPONSIBILITIES AND TASKS

The ratio of time spent on leadership duties and professional responsibilities will vary depending on the hospital situation; the VT Supervisor must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity. On average, the ratio is expected to be about 40% leadership duties (primarily when the Practice Manager and/or Chief Medical Officer are not present) and 60% VT Lead/Technician duties.

Daily Responsibilities :

Promote the Mission of First Coast No More Homeless Pets (FCNMHP) and exemplify those behaviors within self and team. Always fostering the FCNMHP top ten rules to live by. Actively assist in promoting timeliness and efficiency in loading rooms, completing services, educating clients, promoting preventive care, and making sure all charges are invoiced promptly and correctly. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our clients. This includes directing team members as needed and identifying deficiencies and areas of opportunity. Provide professional, efficient, and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, educating them about their pet’s health, performing or preparing procedures that do not require veterinarian assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical pets as allowed in the state practice acts. Assist clients with discharge by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products, and scheduling future appointments. Ensure the hospital team uses supplies and inventory items as directed to reduce waste and overhead costs, all while ensuring that appropriate items are used and billed correctly. Ensure all SOPs and hospital protocols are being followed at all times by yourself and those around you, including doctors and hospital staff. Ensure the safety of pets, clients, and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile, and organized treatment areas, exam rooms, and labs. Ensure all hospitalized pets are prepped, and all equipment is ready for surgery. Other job duties as required. Leadership Responsibilities (approximately 40% of the time): Assist the Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients, following all FCNMHP protocols and practices and all local, state, and federal laws. Ensure all hospital associates adhere to FCNMHP Handbook and Standard Operating Procedures (SOPs). Support Practice Manager in hospital labor management, which may include adjusting VT Staff’s schedules on a shift-by-shift basis. Maintain a three weeks-in-advance schedule for posting staff schedules and ensure that all doctors are appropriately supported for each shift. Assist the Practice Manager in the hiring, training, and day-to-day supervision of the VT team to ensure quality medical care, exceptional client service, associate engagement, and maximum productivity. Provide professional, efficient, and exceptional client service (lead by example), ensuring all associates do the same, including client education, hospital services, marketing campaigns, and other related information. Effectively resolve client issues Foster an environment that engages associates, where associates do their best and feel good about being a member of the team. Provide effective communication between associates, clients, practice managers, and all hospital leadership. Work closely with Practice Manager to communicate and document any issues, incidents, or areas that need improvement. This will also include documenting any bite reports, worker’s compensation claims, rabies quarantine, rabies testing, etc. Prepare the whole team on cases scheduled for the day, assist with any transfers of cases from the day before or external referrals to provide continuity of care, and triage the treatment board. Assist the Practice Manager in identifying potential “bottlenecks” and formulating solutions to remove barriers in medical operations that would impede the doctors in providing optimal preventive care and client service. Train and mentor new VT employees and assist with the assessments of new hires at 30 days, 90 days, and then yearly. Provide written evaluations for review. Assisting in the area of discipline. Address and mediate employee conflict as appropriate. Be fair and impartial to each employee regarding scheduling and implementing discipline. Create opportunities for associates to learn and grow within their roles. Provide mentorship to leads. Assist in inventory management. Adhering to budget and ensuring that inventory is ordered and stock is maintained. Ensure that laboratory equipment is being properly maintained and address broken equipment issues. Maintaining OSHA standards at all times. Other job duties as assigned.

Job Type:

Full-time Pay:

$21.00 – $26.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Schedule:

10 hour shift Weekends as needed Ability to

Commute:

Jacksonville, FL 32254 (Required) Ability to

Relocate:

Jacksonville, FL 32254: Relocate before starting work (Required)

Work Location:

In person