Assistant Front Office Manager Position Available In Orange, Florida

Assistant Front Office Manager Doubletree Orlando Downtown part of

Remington Hospitality Orlando, FL Job Details Full-time Estimated:

$47.1K – $54.1K a year 23 hours ago Benefits Free parking Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Referral program Retirement plan Qualifications Supervisor experience Customer service Mid-level Front desk Multi-line phone systems Leadership 2 years Hotel experience Hotel management Full Job Description Assistant Front Office Manager – Doubletree Orlando Downtown Job Description Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Have complete understanding of Front Office staff’s job descriptions and duties and be able to perform duties at any given time. Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome. Accurately manage and operate the system at the front office, including all daily transactions and those which are not performed often. Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Assist the General Manager by handling special requests, group blocking and unusual circumstances. Requirements Previous Hotel Front Desk Leadership experience required High work ethic, self-initiative , independent judgment Proven customer service and problem solving experience Regular attendance according to established guidelines May be required to work varying schedules to reflect the business needs of the property Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Free parking Health insurance Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Schedule:

8 hour shift

Experience:

Hotel:

2 years (Required)

Work Location:

In person