Assistant Front Office Manager Position Available In Fulton, Georgia

Assistant Front Office Manager

Location:

Atlanta, GA, 30337

Job Description:

We are seeking a highly organized and detail-oriented Assistant Front Office Manager to join our team in Atlanta, GA. The Assistant Front Office Manager will be responsible for assisting the Front Office Manager in overseeing the daily operations of the front desk, including managing staff, handling guest inquiries and complaints, and ensuring a high level of customer service.

Responsibilities:

Assist the Front Office Manager in supervising front desk staff and ensuring they provide excellent customer service
Handle guest check-ins and check-outs efficiently and professionally
Manage guest inquiries and complaints in a timely and effective manner
Ensure all front office operations are running smoothly and efficiently
Assist in training new front desk staff and providing ongoing support and guidance
Maintain accurate records and reports related to front office operations
Assist in developing and implementing policies and procedures to improve front office efficiency

Requirements:

Previous experience in a front office or hotel management role
Excellent communication and customer service skills
Strong leadership and organizational abilities
Proficiency in Microsoft Office and hotel management software
Ability to work flexible hours, including nights and weekends
High school diploma or equivalent; degree in hospitality management is a plus