FRONT OFFICE SUPERVISOR Position Available In Tunica, Mississippi
Tallo's Job Summary: The Front Office Supervisor position in Robinsonville, MS entails overseeing front desk operations, managing staff, and ensuring exceptional customer service. The role requires a high school diploma, supervisory experience in hospitality, and strong customer service skills. Responsibilities include check-ins, resolving guest inquiries, and staff training. Preferred qualifications include hotel management software proficiency and bilingual abilities to cater to diverse guests.
Job Description
FRONT OFFICE SUPERVISOR
Full Time
Robinsonville, MS, US
3 days ago
Requisition ID:
1061 About the
Role:
The Front Office Supervisor plays a crucial role in ensuring the smooth operation of the front office, serving as the first point of contact for guests and clients. This position is responsible for overseeing the front desk team, ensuring that all customer service standards are met and exceeded. The supervisor will manage daily operations, including check-ins, check-outs, and resolving guest inquiries or complaints. Additionally, this role involves training and mentoring front desk staff to enhance their skills and performance. Ultimately, the Front Office Supervisor aims to create a welcoming environment that fosters guest satisfaction and loyalty.
Minimum Qualifications:
High school diploma or equivalent; a degree in hospitality management is preferred.
Proven experience in a supervisory role within the hospitality industry.
Strong customer service skills and the ability to handle difficult situations with professionalism.
Preferred Qualifications:
Experience with hotel management software and front office operations.
Certification in hospitality management or related field.
Bilingual abilities to cater to a diverse clientele.
Responsibilities:
Supervise and coordinate the activities of the front desk team to ensure efficient operations.
Handle guest check-ins and check-outs, ensuring a seamless experience for all visitors.
Address and resolve guest complaints and inquiries in a professional and timely manner.
Train, mentor, and evaluate front desk staff to maintain high standards of service.
Monitor and manage front office supplies and equipment to ensure operational efficiency.
Skills:
The required skills for this position include strong leadership and communication abilities, which are essential for managing the front desk team and interacting with guests. Problem-solving skills are crucial for addressing guest complaints and ensuring their satisfaction. Organizational skills are necessary to manage daily operations and maintain an efficient workflow. Preferred skills, such as familiarity with hotel management software, enhance the supervisor’s ability to streamline processes and improve service delivery. Additionally, bilingual skills can significantly improve communication with a diverse range of guests, further enhancing the overall guest experience.
