Dental Office Manager Position Available In New Hanover, North Carolina

Dental Office Manager Mednorth Health Center

• 3.1 Wilmington, NC Job Details Full-time $46,000
• $61,000 a year 1 day ago Benefits Health insurance Qualifications Spanish Prosthodontics Dental assisting EHR systems Customer service BLS Certification Laboratory experience English Clinic Mid-level Supervising experience Dental terminology Organizational skills Dental extractions Dental office experience Dental Hygiene Phone etiquette Epic Associate’s degree Registered Dental Hygienist 2 years Communication skills

Full Job Description SUMMARY:

Under the direction of the Chief Operating Officer (COO) and Dental Director, this individual provides administrative and clinical support for the Dental Department. The Dental Office Manager will be responsible for maintaining quality assurance for clinic practices and patient records in compliance with the NC State Board of Dental Examiners and other agency rules and regulations, assisting with Front desk duties, reviewing treatment plans and assisting patients with a payment plan, reviewing charges in patient records (EMR), reviewing and consulting patients regarding No Show appointments and other duties to facilitate effective communication between clinical and front desk staff to ensure positive experience for MNHC dental patients. The Dental Office Manager will facilitate the daily operations of the Dental Clinic by coordinating patient care, assisting with maintaining supplies and equipment repairs, patient record review, tracking inventory, and handling hazardous materials. PRIMARY DUTIES and

RESPONSIBILITIES

include the following: (other duties may be assigned): Supervises Dental Patient Registrars and handles all personnel matters regarding their performance evaluations, leave requests, etc. Coordinates the assignment of patients; tracks and facilitates patient appointments. Assists with administrative tasks such as taking telephone messages, pulling charts, scheduling appointments, etc. Monitors and tracks electronic patient Records Technical Specialist and manages and maintains Patient records software and x-ray software Monitors and coordinates scheduled checks of equipment, communication of repairs needed to Dental Director, and handles facilitation of repairs (approval, invoice, and payment) In collaboration with the Dental Director, monitors and adjusts clinic practices to ensure compliance with ADA, NC State Board of Dental Examiners and DANB Reviews schedule to ensure accommodations are made for scheduling new appointments and alerts the Dental Director when new Patient appointments need to be modified to accommodate completion of current pending treatment. Assists in the development of policies and procedures for patient records protocol and dental office protocols. Leads the transition to current and new tasks or training regarding electronic record keeping and serves as the electronic records system technical specialist; troubleshoots software and hardware issues and coordinates with MedNorth Health Center’s technical support. Maintains tracking system for supplies and initiates monthly orders utilizing budgetary assessments provided by the Dental Director, assists with creating supply orders for submission for signatures. Coordinates in-service trainings relative to operational updates in the clinic. Acts as a liaison between clinical providers and receptionists regarding individual Patient needs. Provides project support to the Dental Director, including gathering statistical data for CODA Accreditation, UDS reporting, and EPIC dashboard. Attends internal and off-site training, committees, meetings, and other relevant events as appropriate and designated by the Dental Director. Collection and review of weekly Front Desk Check List and inventory of clinical operatory. Update Weekly Check List as needed or instructed by the Dental Director. Follows all OSHA standards and institutional policies as stated in the Regulatory Compliance Manual and MedNorth health Center Policies and Procedures Manual by maintaining all dental MSDS information, updating dental infection control protocol annually, and assisting in developing yearly OSHA review for dental staff. Always protects the confidentiality of patients and their records by complying with patients’ confidentiality policies. Addresses patient complaints and directs them through the proper channels. Assists with the ordering and maintenance of dental supplies by restocking rooms prior to ordering and putting up ordered supplies. Utilizes slow time constructively to enhance clinical operations, assists other staff/departments when time and workload permits. Perform all duties as permitted by the Dental Laws of North Carolina and Board Rules handbook. Reviews schedule to ensure accommodations are made for scheduling new appointments and alerts the Dental Director when new patient appointments need to be modified to accommodate completion of current pending treatment. Enters patient data for billing purposes, communicates with patients in an efficient and empathetic manner. Provides checks and balances to ensure medical clearance for patients has been received prior to scheduled appointment. If any prescriptions are needed, ensure all needed medications have been sent and received by the patient and contact patient and provider, when necessary, prior to patient arrival. Audits patient charts to ensure timely, consistent, accurate, and complete notation in compliance with NC State Board of Dental Examiners; tracks patient care outcomes and corresponds with patients for completion of treatment. Create a check and balance for annual training (ie BLS).

WHEN NEEDED

Assists dentists and dental hygienists in chair-side procedures to include amalgams, composites, oral surgery, endodontics, prophylaxis, sealants, space maintainers, removable prosthodontics, extractions, charting, checking blood pressure, providing patient instructions and informed consent information. Assists with setting up instruments, dates all sterilized instruments and places them in the rooms. Assists with the daily, weekly and monthly maintenance and monitoring of equipment such as the compressor, radiographic developing equipment, sterilizers and evacuator systems. Assists with cleaning the rooms after each patient by wiping chairs, sterilizing instruments, counters, etc., spraying and disinfecting the room, re-bagging the room, setting up for the next Patient, Vacusoling each room at the end of the day, and keeping all rooms organized. Assists dentist and hygienist with all oral health education programs. Completes and maintains all dental lab slips and other related prosthodontic cases for a minimum of two years. Ensures prompt notification of the patient when an appliance is ready and provides payment plan to compliment the financial needs of the patient and insurance carrier. Performs other related duties as assigned.

Corporate Compliance :

It is an essential job element that everyone be compliant with the full law and fully cooperates with the compliance program without fear of retaliation from the organization.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

Effective clinic coordination techniques. Federal, state, and local regulations Budgeting principles. Impact ethnicity, race, national origin, and gender have on communication and interaction.

Skills in:

Managing change. Monitoring legal and regulatory changes. Leading, training, and coordinating the work of others in a team environment.

Able to:

Operate a variety of office equipment. Engage effectively with an ethnically and culturally diverse population. Effectively communicate in oral and written form with a range of groups whose first language is not English. Work independently.

QUALIFICATION REQUIREMENTS

The requirements listed below are representative of the knowledge skills, and/or ability required:

EDUCATION AND/OR EXPERIENCE

: Associate degree in Dental Hygiene or experience as a Dental Assistant and 2 years of supervisory experience in a dental office setting.

ESSENTIAL TECHNICAL/MOTOR SKILLS

: The Dental Office Coordinator must have a basic understanding of medical and dental terminology and possess accurate keyboarding skills. The employee must have the ability to use standard office equipment: including computers, photocopiers, and facsimile machines. They must possess the ability to learn, understand and use internet insurance eligibility systems. The ability to operate X-ray and dental laboratory equipment is preferred but will also consider ones willingness to obtain an X-ray Certification. The employee must possess the ability to use Dental/EHR Software Systems.

INTERPERSONAL SKILLS

: The Dental Office Coordinator must possess excellent telephone etiquette, interpersonal and customer service skills. Teamwork and communication skills are essential. The employee must treat all patients, co-workers, and managers with courtesy and respect.

MENTAL ABILITIES

: The Dental Office Coordinator must possess cognitive reasoning

• Clear thinking in high-pressure situations
• Ability to prioritize and withstand pressure of continual work with variable requirements
• Ability to concentrate and maintain accuracy despite frequent interruptions
• Critical thinking and organization skills, problem solving, and reasoning capabilities.

LANGUAGE SKILLS

: Ability to speak English fluently

• Spanish speaking or another language is a plus.

LICENSES, CERTIFICATES, REGISTRATIONS

: Dental Hygiene license or Certification from an accredited Dental Assisting Program is preferred. Also prefer that this individual is radiology certified or is willing to obtain the certification within 12 months of hire.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear, use hands to finger, handle or feel. The employee is occasionally required to stoop, kneel, crouch or crawl. Physical exertion includes standing, carrying equipment and supplies, reaching overhead, and regularly lifting up to 50 pounds. The special vision requirements for this job are close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors). Work is performed in a fully functioning dental clinic. Use of appropriate personal protective equipment is routinely required.

WORK ENVIRONMENT

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions for this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. MedNorth Health Center provides comprehensive health care services, inside a multi-cultural medical/dental clinic, to all individuals; insured, uninsured, and underinsured. The building is heated in winter and air conditioned in the summer with noise levels of moderate to loud. We serve Patients who speak multiple languages and who may need the assistance of an interpreter. In this position one may be subject to exposure to copier toner, correction fluid, bright fluorescent lighting, and continuous personal computer exposure. This job is a Blood borne Pathogen’s risk category I position.

GENERAL EXPECTATIONS

The employee is expected to attend work on a daily basis and to be at work on time. The employee is expected to be a team player. The employee is expected to report absences in accordance with personnel policies and procedures. The employees’ work is expected to be accurate, neat, and thorough, and completed on time. The employee is expected to have a positive attitude, be cooperative, and considerate of others. The employee is expected to be dependable and is expected to accept responsibility for assignments and duties given. The employee is expected to dress and act in a professional manner and to adhere to all safety standards. The employee is expected to participate in staff meetings, be courteous and polite with patients and other staff. The employee is expected to maintain confidentiality.