Manager Position Available In Randolph, North Carolina

Job Description:

EyeCare Partners is the nations leading provider of clinicallyintegrated eye care. Our national network of over 300ophthalmologists and 700 optometrists provides a lifetime of careto our patients with a mission to enhance vision, advance eye careand improve lives. Based in St. Louis, Missouri, over 650ECP-affiliated practice locations provide care in 18 states and 80markets, providing services that span the eye care continuum. Formore information, visit www.eyecare-partners.com.

Job Title:

OfficeManager Company:

Eyecare Center Location:

Randleman, NC Perks:

FullBenefits Package – Medical, Vision, Dental and Life Insurance 401k+ Employer Matching Paid Time Off and Paid Holidays CompetitiveBase Pay +

Bonus Optical Education Reimbursement Paid MaternityLeave Hours:

Full Time Requirements:

Management experienceExperience working in eyecare/optical preferred High School Diplomaor GED Equivalent Favorable result on Background Check Strongcustomer service and leadership skills Excitement to learn and grow

Essential Functions:

Manage day-to-day operations of the office,including employee scheduling, weekly meetings, report generation,inventory assessment, supply ordering, employee training and otherduties as assigned or needed within the office Lead the staff byguiding them to success through focused support and coachingEffectively communicate with patients, doctors, staff and variouslevels of management and corporate staff Answer inquiries throughphone, email, and in person requests

FORMAL JOB DESCRIPTION SECTION1

Job Summary An Office Manager is a highly engaged leader thatpossesses a high level of acuity in business acumen and is focusedon developing a patient-focused team that is goal oriented. AnOffice Manager will achieve a world class Total Patient Experiencethat both maximizes the retail sales but also supports the patientsmedical needs. Responsible for the overall sales and profitabilityof an office location. Manage all operations of the location toinclude team member support, merchandising, inventory management,training and safety. Execute Total Patient Experience (TPE) todrive revenue and profitability. Exercise independent judgment anddiscretion in managing overall performance of the entire retailoperation. A Licensed Office Manager will possess a State OpticiansLicense for states where required by the company.

SECTION 2

Dutiesand Responsibilities Direct and execute the overall sales andprofitability of an individual office location through theeffective execution of Total Patient Experience (TPE). Develop andmaintain a good working relationship with doctor/doctors associatedwith office location and serve as liaison between doctor and officeteam. Develop maximum productivity through team member training anddevelopment, proper scheduling, and overall office efficiency.

Human Resource Management:

Recruitment, selection, training,coaching, and development of team members to include coaching ofKPI scorecard results. Conduct performance reviews and compensationevaluations for the office team. Enforce all corporate policies andprocedures. Responsible for all aspects of supervision. Implement,manage and reinforce TPE in an effort to enhance the customerexperience.

This includes:

prompt greetings, professionalism,selling standards to include the Quality inspections. Exercisejudgment and utilize tools to achieve revenue and EBITDA growth.

Provide guidance and coaching on optical equipment, proper medicalchart handling, insurance and billing, frame and contact lensselection, policies and procedures, and computer software. Motivateteam members by remaining positive and communicating any changes ornews in a supportive and constructive way. Maintain facility tocorporate standards including building, equipment, parking lot andgrounds as well as safety rules, HIPPA & OSHA requirements,hazardous material handling and waste disposal. Monitor and enforceCompany cash handling policies and procedures to include petty cashas outlined by Accounting, and submit required financial documentsaccurately and on schedule. Execute day-to-day operations of theoffice by ensuring the following is completed: Team memberscheduling, weekly meetings, report generation, inventoryassessment, supply ordering, and team member training. Adhere toall safety policies and procedures in performing job duties andresponsibilities while supporting a culture of high quality andgreat customer service. Performs other duties that may be necessaryor in the best interest of the organization.

SECTION 3

PatientPopulation Served Office Manager and team members will work withpatients of all ages, races, and genders.

SECTION 4

Education,Licensure & Certification Requirements High school diploma or GEDrequired. Associates or Bachelors degree in Business Administrationor Healthcare Management preferred. ABO and NCLE certificationspreferred, but not required.

SECTION 5

Experience RequirementsPrevious optical management experience preferred. Industry relatedexperience will be beneficial. Associates or Bachelors degree inBusiness Administration or Healthcare Management preferred.

Favorable result on background check as required by state. Must beable to provide proof of identity and right to work in the UnitedStates.

SECTION 6

Knowledge, Skills and Abilities RequirementsProfessional in appearance and actions Logical and Criticalthinking skills Customer-focused with excellent written, listeningand verbal communication skills Enjoys learning new technologiesand systems Detail oriented, professional attitude, reliableExhibits a positive attitude and is flexible in accepting workassignments and priorities Meets attendance and tardinessexpectations Ability to work various days and hours as needed bythe business Management and organizational skills to supportleadership Ability to follow or provide verbal and writteninstructions with excellent grammar and spelling skills to avoidmistakes or misinterpretations Interpersonal skills to supportcustomer service, functional, and team mate support Able tocommunicate effectively in English, both verbally and in writingAbility for basic to intermediate problem solving, includingmathematics Basic to intermediate computer operation Proficiencywith Microsoft Excel, Word, and Outlook Specialty knowledge ofsystems relating to job function Knowledge of state and federalregulations for this position; general understanding of HIPAAguidelines

SECTION 7

Supervisory Responsibilities Directlysupervises team members within assigned office. Carries outsupervisory responsibilities in accordance with the organization’spolicies and applicable laws. Responsibilities includeparticipation in interviewing, hiring, and training team members,planning, assigning, and directing work; appraising performance,rewarding and disciplining team members, addressing complaints andresolving problems.

SECTION 8

Physical Demands Indicate the amountof time spent for each activity required as it relates to theessential functions. Physical Requirements % of Time LBS Bending 25Carrying 25 25 Climbing 5 Driving 10 Grasping 100 Hearing 100Lifting 10 25 Pulling 10 25 Pushing 10 25 Reaching 50 Sitting 50Standing 50 Vision close/distance 100 Vision color vision 100Vision depth perception 100 Vision peripheral vision 100 Visionability to adjust focus 100 Stooping 25 Walking 75 Writing/Typing100 Speaking 100 Fine Motor Skills 100 Use of Hands 100 Other(please describe)

Location:

Work takes place in a normaloffice/clinical environment. At times, travel to other locationsmay be necessary to fulfill essential duties and responsibilitiesof the job. Thus, those needing to travel for work must have accessto dependable transportation, and driving record must meet companyliability carrier standards.

Exposure:

Works in normal officeenvironment during normal business hours. May be exposed to bloodor bodily fluids. May also be exposed to various cleaning supplies.

Equipment:

The equipment typically used in this position is acomputer, fax, copier, printer, scanner and telephone. Must havegood working knowledge of Microsoft applications. Other equipmentmay be used as needed. May use Optometric equipment/devices persub-specialty requirement such as lensometer; keratometer;phoropter; visual acuity measuring; retinal camera; cornealtopography unit; retinoscope. Personal Protective Equipment (PPE)follows standard precautions using personal protective equipment.

If you need assistance with this application, please contact [phoneremoved]. Please do not contact the office directly only resumessubmitted through this website will be considered. EyeCare Partnersis an equal opportunity/affirmative action employer. All applicantswill be considered for employment without attention to race, color,religion, sex, sexual orientation, gender identity, nationalorigin, veteran or disability status.

Employment Type:

FullTime