Clinic Office Manager I Position Available In Erie, New York

Clinic Office Manager

I 3.2 3.2

out of 5 stars 27 Franklin Street, Springville, NY 14141

Agency Profile:

Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-time:

27 Franklin Street, Springville, NY 14141 SUMMARY

OF POSITION FUNCTION

Performs complex administrative tasks and provides administrative support to a department head and/or manager. Provides training and supervision to clinic support staff.

MAJOR DUTIES AND RESPONSIBILITIES

Knowledge and demonstration of agency core values in day-to-day activities Exemplifies the criteria for a high performing team member and the values that support trust, interdependencies and teamwork. Consistently maintain a neat, organized work environment Processes Intakes, scheduling, and filing Schedule preparation to include authorization verification, copay/private fee amounts, client balances and troubleshooting billing/insurance inquiries Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews Reconciliation and posting of all client payments Processing of client records, including admissions and discharge Oversight of other Office Staff with day-to-day tasks & delivers effective supervision to direct reports Delivers exceptional customer service and assists with resolving client grievances Constant direct communication with Manager of Support Services Works with clinic leadership to ensure strong communication and teamwork between the front office and clinical team. Answers telephone and directs calls to the appropriate person Attends required trainings and office manager meetings. Contributes to meetings with process suggestions and/or opinions. Composes and prepares routine correspondence for signature Establishes and maintains confidential files and records Proofreads work and corrects grammatical, punctuation and spelling errors Maintains calendar and staff schedules; ensuring adequate site coverage during all hours of operation and covers when necessary Sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items Attends departmental meetings; takes notes and prepares/distributes meeting minutes Orients new personnel to agency’s policies and procedures Orders and maintains office supplies and equipment Operates office machines and instructs others in the operation of same Other Duties as assigned

SKILLS/COMPETENCIES

Ability to generate standard business letters, forms, contracts, proposals, presentations, etc. Strong understanding of and ability to use internet search engines Excellent interpersonal skills and communication skills both verbal and written Meticulous documentation/recording skills and attention to detail; excellent time management and organizational skills Ability to handle multiple tasks Proficient in the use of computer software such as MSWord, Excel, Power Point, Desktop Publishing, Outlook, etc. Ability to operate office equipment

EDUCATION REQUIREMENTS

High School Diploma or equivalent

EXPERIENCE

Three years work-related experience. Previous supervisory experience preferred Must possess valid Driver’s license and ability to travel between locations if needed.

COMPENSATION

$20.08/hr – $25.60/hr