Front Office Manager – AmishView Inn & Suites Position Available In Lancaster, Pennsylvania

Front Office Manager – AmishView Inn & Suites 4.0 4.0 out of 5 stars 3125 Old Philadelphia Pike, Bird in Hand, PA 17505 Serving Lancaster County Since 1929! Few companies can claim over 95 years in business, but we can at Thomas E. Strauss, Inc. We owe our ongoing success to our exceptional staff and solid management team who are dedicated to an excellent guest experience. Here is your opportunity to be part of a dedicated team at Thomas E. Strauss, Inc. Our business is booming, and we are seeking outstanding team members who take pride in their work, and ownership of the position to ensure we are living up to our high standards and providing a friendly guest experience.

What we expect from you:

A friendly, professional demeanor toward coworkers and guests – after all, our mission is to make people feel valued. We expect that of you, and we do our best to make YOU feel valued as well! Self-starter who owns the responsibilities of the role. A commitment to show up on time for every shift – ready to work hard alongside your team members. Your dedication to our values of diversity, integrity, excellence, accountability, community, and especially your willingness to have FUN! Here’s what we offer to you: Competitive pay. Excellent benefit package and employee perks. Ability to earn unlimited employee referral bonuses. Ability to work in other business units within the hospitality group to make extra cash or gain new work experience. The more you know, the more you grow! A “work-to-live” not a “live-to-work” workplace!

Our Mission:

Make people feel valued.

Our Values:

Diversity, Integrity, Excellence, Accountability, Community and FUN! Thomas E. Strauss, Inc., is a local family-owned hospitality group. Our businesses include Miller’s Smorgasbord, Miller’s Bakery, The Quilt Shop at Miller’s, Locally Made Food Shop, Anna’s Gifts & Sundries, Plain & Fancy Farm, AmishView Inn & Suites, Smokehouse BBQ and Brews, and Plain & Fancy Country Store. Position Summary The Front Office Manager possesses excellent guest service skills and supervises the front desk co-workers and night audit operations. The Front Desk Manager has a proven ability to cope with conflict, stress and crisis situations through effective problem-solving and mediation skills. Must possess the ability to train, develop, coach and retain employees with a focus on maintaining a healthy culture and keeping morale high. The Front Office Manager coordinates hotel operations across the housekeeping, breakfast and maintenance team members in assuring an exceptional guest experience at all touch points. Essential Duties and Responsibilities Support and help maintain high standards of guest service across departments. Resolves all guest requests, concerns, complaints, and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service. Encourages and demonstrates positive morale characteristics for all staff following the Company Mission Statement and Core Tenets. Demonstrate working relationships and communication skills conducive to a professional and friendly work environment with all departments. Flexible schedule to assist with covering different shifts as needed, including Night Audit Directs training, coaching and holding team accountable to maintain hotel policies and standards. Maintain front desk schedule to ensure efficiency, productivity and quality to provide the best guest service experience possible. Leads and develops agenda for front desk meetings and positively contributes to other meetings across departments. Communicate staff issues and needs to the Assistant General Manager. Assists with forming positive and fair solutions to these issues to maintain a healthy and happy workplace. Interviewing and hiring staff. Ability to follow excellent safety and emergency procedures and act upon them as the central point of contact. Adheres to all department and company policies and procedures. Maintains confidential information that is received. Provides constructive input to foster process improvement within the hotel. Jump into position across departments and “get your hands dirty” when situations require it. Performs and assists with other duties and responsibilities set forth by the General Manager and Assistant General Manager. Minimum Qualifications (Knowledge, Skills, and Abilities) Minimum of two years leadership experience in restaurant/hospitality or related customer service experience. Must have a “guest first” mentality and a strong ability to direct and manage to ensure a high-quality guest experience. Excellent organizational, verbal, written, interpersonal and customer relations skills. Ability to pivot and re-prioritize multiple tasks or goals as the hotel’s environment can change quickly. Appropriate time management skills. Have the ability to inspire and motivate, accept feedback from others, plan and delegate work assignments, set expectations and monitor delegated activities to completion. Understanding of how to meet employees where they are while maintaining positive company culture. Proficient with Microsoft Office (Word, Excel, Outlook), property management software, and ordering/inventory systems. Must have a high school diploma or equivalent. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing for 8 hours at a time, walking, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be occasionally required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. The team member will be required to lift, push, pull, lower and/or move up to 10 lbs. frequently, and up to 50 lbs. occasionally. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Updated 06/20/2025