Processing Assistant III Position Available In Alamance, North Carolina

Processing Assistant

III 3.0 3.0

out of 5 stars Burlington, NC JOB The primary purpose of this position is to provide exceptional customer service with positive attitude while performing a number of clerical duties. This includes medical office tasks for personal health clinics. Accurately preparing encounters as needed for clinics as well as scanning in medical records per state policies and procedures. Complete Release of Information requests, and prepare Child Health appointment paper work. Answering the phone and make appointments for patients needing assistance is shared with other processing assistants, but some tasks may require the ability to work independently. A few of the responsibilities that come with this position are retrieval and delivery of mail, and keeping up with maintenance of county vehicles as needed.

EXAMPLE OF DUTIES

Responsibilities:

Answer multi-line telephone and direct calls appropriatelySchedule patient appointments via telephone and/or in-person interactionsWelcome and greet patients and visitors and provide direction/way-finding assistanceWork with paper and electronic medical records following HIPAA guidelines and agency confidentiality and medical records policy/proceduresData entry of reportable disease/vaccination information as directedPrepare paper work for a variety of clinicsFlexibility to provide coverage of other clerical areas due to staff shortages, excessive workloads and agency needs. The supervisor or health director will determine these needsPerform Mail duties as neededMaintenance of county cars as neededCheck in

• register patients for Health clinic appointments when neededCollect patient fees when necessary

SUPPLEMENTAL INFORMATION SKILLS AND ABILITIES

General knowledge of office or work unit procedures, methods and practices. General knowledge of and ability to use correct spelling, punctuation and specialized vocabulary; ability to proofread. General knowledge of office accounting and record keeping procedures, mathematics and their application in the work environment. Ability to learn, follow and apply a variety of guidelines. Ability to use a variety of office equipment. Ability to work with people with courtesy and tact. Ability to screen communications based on predetermined guidelines to independently respond or route inquiries. Ability to record and compile information based on general guidelines. Ability to gather and give information and instructions regarding the work process or procedures. Ability to balance and reconcile figures. May require ability to coordinate work of other support staff, student workers or volunteers. Ability to learn to use specialized office equipment.

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0

• 2.5+ hrs./day)F (Frequently) Position requires this activity from 33%
• 66% of the time (2.5
• 5.

5+ hrs./day)C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day)Physical Demands Stand FWalk OSit FManually Manipulate OReach Outward OReach Above Shoulder OClimb OCrawl NSquat or Kneel OBend OTalk/Hear C See CTaste/Smell NLift/Carry10 lbs. or less O11-20 lbs. O21-50 lbs. O51-100 lbs. OOver 100 lbs. OPush/Pull12 lbs. or less O13-25 lbs. O26-40 lbs. O41-100 lbs. OOther Physical Requirements

• Vision (Near, Distance, Peripheral)

WORK ENVIRONMENT

Work is performed in a standard office environment.