Cosmetic Practice Front Desk Receptionist Position Available In Hillsborough, Florida

Cosmetic Practice Front Desk Receptionist Ideal Image Tampa, FL Job Details Full-time $18

• $21 an hour 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Microsoft Office Medical scheduling High school diploma or GED EMR systems Front desk Phone etiquette Medical terminology Communication skills Entry level Full Job Description The Front Desk Receptionist is responsible for making a positive and warm first impression of the practice.

Welcoming the patient as well as undertaking all receptionist and clerical duties at the main entrance of the clinic, it is critical to be upbeat, professional, and organized. This position requires multi-tasking and excellent communication skills, knowledge of punctuation and vocabulary, and confidence communicating in person, over the phone, email and text. Essential Functions A. Maintain a clean, organized, and presentable workspace/front office area. B. Complete the opening/closing tasks of the clinic daily. Including printing and preparing all front desk paperwork. C. Update Financial and Transaction Reports daily. D. Greet patients and visitors in a courteous and professional manner, including comforting patient’s anxieties in a calm and warm approach. E. Check patients in upon arrival, prepare proper forms, record and collect payments, and communicate succinctly to relay information to staff and providers to ensure a smooth and positive patient experience. F. Master a basic understanding of each service offering and the ability to articulate surgical and non-surgical treatment protocols, benefits, features, and limitations. G. Check patients out at the conclusion of their appointment, schedule their next appointment, and update EMR system. H. Assist patients with required patient forms. I. Verify patient demographics, contact information, referral source etc. J. Collect surgery deposits. K. Maintain accurate and up-to-date electronic patient medical records in EMR. L. Surgical documentation and clinical scanning (ensuring all paperwork being scanned is signed). M. Answer office email, calls, and messages promptly and professionally. Return all missed calls. Screen all calls for Providers and Practice Manager. N. Schedules, reschedules, confirms, and cancel patient appointments. O. Input leads and new patients into our CRM, assigning them to a surgical consultant. P. Create estimates, invoices, and packages for patients. Q. Manage provider schedules efficiently and accurately. R. Gather patient satisfaction/reviews, send review links to patients. S. Promote skincare treatments and products to patients T. Package product purchases for patients, and occasionally mailing sending to patient if necessary. U. Process shipments of skin care products by verifying counts of each product; adding them to the inventory system and storing product into the appropriate location in the stock closet. V. Assist in planning and working special events. W. Attend office training sessions. X. Assist team members as needed. Y. Perform other tasks and duties as assigned. Behavioral Competencies A. Patient focused

• Makes every patient and their needs the primary focus; effectively takes responsibility for patient satisfaction and loyalty. Understand order of urgency and time management. B. Builds trust
• Interacts with others in a way that gives them confidence in one’s intentions and those of the organization. C. Influencing others and facilitating decisions
• Uses appropriate interpersonal styles and communication methods to gain acceptance of products, service, or ideas from prospects and patients. D. Collaboration and partnering
• Identifies opportunities and take action to build relationships between individuals, teams, departments, units, or organizations to help achieve business goals. E. Decision Making
• Identifies and understands issues, problems, and opportunities; comparing data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.

Ability to follow established office routines and policies. Qualifications A. High School diploma or equivalent required. B. Minimum of 1 years’ experience as a receptionist or relevant position required, medical field experience preferred. C. Prior experience with scheduling software, EMR and Microsoft Office products preferred. D. Strong interpersonal skills and ability to effectively communicate with all levels of the organization required. E. Excellent verbal communication and phone etiquette. F. Effective written communication skills, including email, text, and social media posts. G. Exceptional teamwork and a positive and team orientated attitude required. H. Outstanding customer service and patient care focus required. I. Attentive to the clinic environment and patients required. J. Ability to maintain discretion required. K. Must be extremely friendly, welcoming, confident and outgoing required. L. Flexibility and adaptability to meet organization’s needs as well as effective problem-solving skills required. M. Fast learner with general understanding of medical terminology and ethics of confidentiality/ HIPAA laws required. N. Ability to maintain a professional appearance and demeanor required. O. Ability to multi-task in a fast-paced environment required. P. Maintain mental alertness and focus required.

Job Type:

Full-time Pay:

$18.00

• $21.

00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Monday to Friday Application Question(s): What EMR Systems have you used? What motivated you to apply for this position? Is there anything that you would like to share with us that you feel sets you apart from other candidates? Are you able to work the occasional Saturday? What is your desired hourly rate? Please share a few weekday mornings or afternoons that you are able to participate in a 15-30 minute video interview. How would you describe yourself? Do you have experience working in a high-end luxury environment? Are you able to work Monday-Friday, 8:00am-5:00pm, occasionally arriving at 7:30am and staying late if needed? and the occasional Saturday?

Experience:

Medical Front Desk:

1 year (Preferred)

Medical Scheduling:

1 year (Preferred)

EMR Systems:

1 year (Preferred)

Work Location:

In person