Medical Office Front Desk Position Available In Orange, Florida

Medical Office Front Desk Mercy Medical And Wellness 4063 North Goldenrod Road, Winter Park, FL 32792

Job Title:

Patient Representative Location:

Mercy Medical And Wellness – both

Winter Park and Downtown Locations Department:

Front Office /

Reception Reports To:

Jennifer Everett –

Practice Administrator Job Summary:

The front desk representative is responsible for overseeing the daily operations of the reception area, ensuring efficient communication, scheduling, and administrative support. This role requires a highly organized individual with excellent multitasking skills and a commitment to providing a seamless patient experience. This rep will manage inbound communications, direct inquiries to appropriate medical personnel, and uphold the highest standards of professionalism and confidentiality.

Key Responsibilities:

Communication Management:

Check all faxes, voicemails, and emails immediately upon arrival. Triage incoming messages and direct them to the appropriate medical personnel. Ensure all messages are logged and sent through Charm Messaging for proper tracking and HIPPA. Guarantee a response to every email and voicemail in a timely and professional manner.

Front Desk Operations:

Supervise and support reception staff to ensure optimal workflow. Greet and assist patients, answering inquiries with professionalism. Oversee appointment scheduling, rescheduling, and cancellations. Handle insurance verifications and patient registration processes.

Administrative Duties:

Maintain office supplies and ensure reception areas remain organized. Assist in training new front desk team members. Monitor office workflows to optimize efficiency and improve patient experience. Coordinate with other departments to facilitate smooth office operations.

Required Skills & Qualifications:

Proven experience in a medical front office or healthcare administration role. Strong verbal and written communication skills. Proficiency in medical scheduling software, electronic health records (EHR), and Charm Messaging . Ability to multitask in a fast-paced environment. Exceptional organizational skills and attention to detail. Experience in team leadership or staff coordination preferred.

Work Schedule & Benefits:

Full-time position with standard office hours. (Monday-Friday 830am-5pm) Salary $16+ per hour – 40 hours per week – NO overtime Top tier Crunch Gym Membership plus 1 guest and use of facilities (After probationary period) Healthcare provided for self, spouse, and children Join our team as a Front Desk Agent where you can make a meaningful impact on the lives of our patients while developing your career in the healthcare field!

Job Type:

Full-time Pay:

$16.00 – $18.00 per hour Expected hours: 40 per week

Schedule:

Monday to

Friday Work Location:

In person