Medical Clinic Receptionist- Trilingual Creole/Spanish/English Preferred Position Available In Palm Beach, Florida

Medical Clinic Receptionist- Trilingual Creole/Spanish/English Preferred 3.9 3.9 out of 5 stars 8645 Boynton Beach Boulevard, Boynton Beach, FL 33472 CARIDAD

CENTER POSITION TITLE

Medical Office Receptionist

REPORTS TO

Medical Clinic Manager

FLSA STATUS

[ ] Exempt [ X ] Non-Exempt

COMPANY SUMMARY

The Caridad Center offers comprehensive medical, vision, & dental care for the uninsured and underserved children & families of Palm Beach County. More than 700 doctors, dentists, nurses, dental hygienists, as well as many others in the area of outreach & education give their time so generously to help our cause. The Caridad Center strives to ensure that the uninsured and underserved individuals and families of Palm Beach County receive our life-changing healthcare, education, and outreach programs. Caridad gives families a fighting chance to stay healthy and to get the proper medical, vision, & dental treatment. For thousands of people in Palm Beach County who come from all walks of life, Caridad is the only hope they will have for living a healthy life.

POSITION SUMMARY

The Medical Office Receptionist is responsible for providing exceptional customer service for all patients and visitors entering our office. The responsibilities of this role include greeting patients, completing the sign in process, scheduling future appointments, confirming patient eligibility, and handling incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service at Caridad Center.

DUTIES & RESPONSIBILITIES

• Greets all patients in medical reception area.
• Answer incoming phone calls, takes messages, and direct calls to appropriate parties.
• Handles clinic inquires and patient questions.
• Schedules patient appointments and enters patient information into the EMR system.
• Performs patient intake and checkout procedures.
• Coordinates telehealth doctor appointment visits.
• Confirms, reschedules, and cancels patient appointments.
• Maintains medical records filing and reception area in a neat and orderly manner.
• Maintains the security, confidentiality, completeness, and accuracy of the medical records.
• Meets regularly with Supervisor to address clinic needs.
• Assists in processing of eligibility applications, as needed.
• Reviews patient records for up-to-date eligibility requirements and ensures appropriate physician referral forms have been completed.
• Scans paper charts to electronic medical record.
• Works in support of and in cooperation with other staff, board members, and volunteers.
• Requests optional donations from patients at each clinic visit.
• Uses the eligibility application form and other demographic data provided to initiate the electronic medical record for each new patient.
• Creates and monitors patient waiting list.
• Punctually attend staff meetings.
• Interprets patient complaints as clearly as possible for attending physicians as needed.
• Serves as a translator of patients and physicians.
• Interprets physicians’ instructions to patients regarding follow-up care, appointments, medications instructions, etc., as needed.
• Other duties as assigned.

QUALIFICATIONS

• Minimum high school diploma or equivalent required.
• Trilingual (Creole/Spanish/English) Required
• Excellent computer skills.
• Ability to adapt in a fast pace environment.
• Excellent organizational and time management skills.
• 2+ years of clerical or customer service experience.

NON-DISCRIMINATION STATEMENT

Caridad Center, Inc. does not discriminate against employees or clients on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, familial status or any other characteristic protected by Federal and State law. A non-discrimination clause concerning employment opportunity is incorporated in the Employee Policy and Procedure Manual. The Caridad Center, Inc. will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, as Amended (ADAAA). This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Continued employment is dependent on availability of funding resources.

RACIAL EQUITY STATEMENT

Caridad Center Inc., vows to be a reliable partner and a strong advocate in the advancement of racial equity for marginalized individuals in our organization, and in our community at large. We aim to bring awareness of social and institutional racism (in its many different forms), to our organization and our community, for clear understanding of the mission of our team. We seek to be diverse and inclusive of all races, ethnicities, genders, sexualities, and abilities both within our organization as well as the people we serve. We will foster a health system that addresses racial disparities and allows all individuals to receive equal treatment with positive outcomes.

Job Type:

Part-time Pay:

$15.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Life insurance Paid time off

Schedule:

Every weekend Monday to Friday Ability to

Commute:

Boynton Beach, FL 33472 (Required) Ability to

Relocate:

Boynton Beach, FL 33472: Relocate before starting work (Required)

Work Location:

In person