Call Center Coordinator – Part Time Position Available In Hall, Georgia
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Job Description
Call Center Coordinator – Part Time Specialty Management Inc DBA Specialty Orthopaedics Gainesville, GA 30501
Position Summary:
We are seeking a highly organized, patient-focused Part-Time Call Center Coordinator to join our busy orthopaedic practice. This position plays a key role in ensuring a smooth and efficient communication experience for patients, providers, and staff. The ideal candidate will have excellent phone etiquette, strong multitasking abilities, and a customer service mindset.
Key Responsibilities:
Answer high-volume incoming calls in a courteous and professional manner Schedule, reschedule, or cancel patient appointments according to provider protocols Provide accurate information regarding office locations, services, insurance policies, and appointment preparation Document all patient interactions in the electronic medical record (EMR) system Route messages appropriately to clinical and administrative staff Monitor and respond to voicemails and online appointment requests Assist with call queue management to maintain optimal call flow Communicate patient concerns and urgent issues promptly to the appropriate department Support coordination of referrals and pre-authorizations when needed Participate in staff meetings and training sessions
Qualifications:
High school diploma or equivalent required Minimum of 1-2 years experience in a medical call center or healthcare office preferred Knowledge of orthopaedic terminology and services is a plus Proficiency in EMR systems (e.g., NextGen, Athena, Epic) preferred Strong verbal communication and interpersonal skills Ability to work independently in a fast-paced environment Excellent organizational skills and attention to detail Bilingual (English/Spanish) is a plus
