Clinical Support Staff-Various locations Position Available In Hampden, Massachusetts

Clinical Support Staff•Holyoke, Chicopee, Springfield, Westfield RiverValley Counseling Center ? 120 Maple Street Springfield, MAAdministrative/ClericalPart Time, 24, day shift, 4.8 (RVCC), our missionis to improve the health and well-being of every person in ourcommunity. We provide expert, compassionate care grounded in honesty,respect, and dignity. Through collaboration, innovation, and education,we inspire hope and empower positive change in those we serve. We arecommitted to being responsible stewards of our resources, ensuringefficient and cost-effective care for all.

Position Summary:

TheClinical Support Staff at River Valley Counseling Center (RVCC) providesessential secretarial and receptionist support to ensure the smoothdaily operations of their assigned site. This role involves schedulingappointments, verifying client information and insurance, managingrecords, answering calls, and maintaining organized and professionalpublic areas. The Clinical Support Staff works collaboratively withclinical teams, supports administrative tasks and special projects, anddemonstrates strong communication, organizational, and technical skillswhile maintaining confidentiality and compliance with HIPAA and RVCCpolicies.

Key Responsibilities:

Provide secretarial and clerical supportfor the effective operation of the assigned site location To coordinateand schedule appointments or meetings, as requested, for theprofessional staff To verify client information at the time of visit Toorganize and maintain accurate files and records and to retrieve filesas necessary To answer phone calls promptly and courteously and to takeand communicate message accurately To answer phone calls promptly andcourteously and to take and communicate message accurately To accuratelyhandle correspondence, recordkeeping, database maintenance, and releaseof information procedures To assist in the care and maintenance ofoffice equipment and supplies and to report equipment malfunctionspromptly To assist the Site Director and professional staff with specialprojects and to perform other duties relative to site operations, asassigned or directed

Qualifications:

Required:

Education Level•HighSchool Diploma or GED. Years of Experience•6 months experience in anadministrative and computerized office environment required.

Skills/Abilities•Excellent verbal and written communication skills;interpersonal skills; crisis intervention skills; organizational skills;attention to detail; computer skills; good customer relations skills;knowledge of legal and ethical issues pertaining to the profession

Preferred:

Bilingual (English/Spanish)

What We Offer:

A supportive,mission-driven work environment Opportunities for professionaldevelopment and continuing education Competitive benefits packageCollaboration with a compassionate, multidisciplinary team The chance tomake a real difference in our communities

Summary of Benefits:

SalaryRange:

$21•$21.50 Based on years of experience, level of education,specialty and licensure/certifications. Additional Compensation foradvanced education for qualifying positions. Generous time off benefitsfor eligible positions Exclusive employee discounts Excellent andaffordable insurance including health, vision, dental and pet insuranceFree access to VHS Fitness & Relaxation center Mileage reimbursement403b match CEU reimbursement up to $1,000 per year Tuitionreimbursement up to $7,000 per year Retention Payments offered tolicensed and licensed eligible clinicians!