Medical Receptionist Position Available In Suffolk, Massachusetts

For Job Here
Community Health Programs
The mission of Community Health Programs is to nurture and inspire healthy lives for people throughout
the Berkshires by delivering exceptional andpassionate health care and family services.

Job Title:

Medical Receptionist

Department:

FLSA Status:

Non-Exempt

Hours:

Full Time
Operationally s

To:

Practice Manager

Updated:

September 2020

Summary:

The Medical Receptionist wees patients to the Health Center and checks all pre- exam requirements including patient information. This person collects co-payment and notifies the clinic that patients have arrived for their appointments. The medical receptionist is responsible for the provider’s schedules and ensures that patients and providers are notified accordingly. This person will support CHP’s mission, vision, and values and will ad topliance protocols as well as CHP’s policies and procedures.

Medical Receptionist Essential Duties and Responsibilities:

• Wee patients to the Health Center; ensure that all pre-exam information is up to date and accurate before appointments; collect co-payments; make sure that referrals are received.
• Provide schedule support to providers.
• Perform clerical duties as requested.
• Provide information to patients/outside callers.
• Record and deliver messages.
• Answer, screen and route outside calls to the appropriate area or individual.
• Conduct scheduling/reminder/re-scheduling phone calls to patients.

Competencies:

To perform the job successfully, an individual should demonstrate the followingpetencies:

• Ability to interact with others with tact and diplomacy; treat others with respect and consideration regardless of status or position; contribute to a positive team spirit; balance team and individual responsibilities; display highest degree of professionalism and ethics.
• Respond appropriately to patient needs; manage difficult or emotional patient situations in a way that instills trust and respect; solicit feedback to improve performance.
• Ability to manage multiple priorities; work well under pressure;plete tasks correctly and on time with limited supervision; step in when needed and cross train for additional site coverage; respond promptly to requests for service and assistance.
• Ability to effectively present information in one-on-one or small group situations; respond well to questions;plete administrative duties accurately and timely.
• Ability to calculate figures and amounts; solve practical problems; interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Punctual and reliable; ability to maintain schedulemitments.

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Essential Skills and Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the kledge, skill, and/or ability required. Reasonable amodations may be made to enable individuals with disabilities to perform the essential functions.

• High School or Equivalent
• Spanish speaking/bilingual is a plus.
• Function in a busy office setting.
• Manage difficult or emotional customer situations.
• Respond to requests for service and assistance.
• Supportanization’s goals and values.
• Flexible

Physical Requirements:

• See ADA form
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