Dental Front Office Receptionist Position Available In Cumberland, Maine

Dental Front Office Receptionist Dunstan Dental Center Scarborough, ME 04074 We are seeking the next member of our front desk team in our family-run dental practice! Dunstan Dental Center is a bustling, multi-doctor office with a decades long history in the Scarborough area. We are proud of our team’s relationship with our large patient base, and look forward to continuing that legacy. About the

Position:

Our front office staff offers administrative support across the board. At the front desk you will welcome patients and greet visitors, oversee the schedule, distribute correspondence throughout the office, and communicate frequently with both patients and providers.

A successful candidate will:

Have strong interpersonal skills, as our front desk is the first line of communication for patients. A customer service background is a plus for this role, since it is important to take care of patient needs in a positive, calm manner Be an excellent communicator and have attention to detail. Our front office works closely with one another, as well as the doctors, hygienists, assistants, etc. Expect to be in constant communication with others throughout the office and it is important to share information accurately and effectively Have task prioritization and stress management skills, since we are a busy office with many providers. You should be able to handle patient emergencies calmly and effectively, while streamlining regular office operations Have basic computer and office equipment skills. This role heavily uses computers, so confidence with technology and basic office equipment is important Have curiosity for the dental world and willingness to learn! Be prepared to learn all about dental insurance, procedures, and terminology Ultimately, the duties and responsibilities are to ensure that the front desk welcomes guests positively, works to help patients and executes administrative tasks to the highest quality standards. Previous experience in the dental or medical field is not necessary but appreciated. The pay rate will be dependent on the candidate’s experience. Responsibilities Welcome patients and guests as soon as they arrive Accept payments in person and over the phone Answer, screen and forward incoming calls on a multi-line phone system Communicate accurate information in person, over the phone, and through email Receive, sort, and distribute daily mail and deliveries Maintain office security by following safety procedures and controlling access Schedule and confirm appointments with accuracy and attention to detail Verify dental insurance and provide treatment plans to patients Perform other clerical duties such as filing, photocopying, transcribing and faxing Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Skills Experience as a receptionist, front office representative or similar role Interpersonal skills for effective team communication Hands-on experience with computers and basic office equipment Professional, positive attitude Strong written and verbal communication Ability to be resourceful and proactive Excellent organizational skills and attention to detail Multitasking, prioritizing, and time-management To keep our staff as safe as possible, we have installed air purification systems as well as an updated HVAC system. All staff wear masks during treatment, and we have installed a large plexi-glass barrier at the front desk.

Education:

High school or equivalent (Required)

Work Location:

In person

Job Type:

Full-time Pay:

From $20.00 per hour Expected hours: 30 – 37 per week

Benefits:

401(k) 401(k) matching Employee discount Health insurance Paid time off Retirement plan

Schedule:

Monday to

Friday Work Location:

In person