Patient Experience Specialist Position Available In Jones, Mississippi
Tallo's Job Summary: Join our healthcare team as an Entry-Level Medical Desk Clerk, responsible for administrative support, patient flow management, and ensuring a welcoming front desk experience. Ideal candidates are organized, punctual, and passionate about helping others in a healthcare setting. Duties include patient check-in, appointment scheduling, insurance verification, and maintaining confidentiality. Required skills include typing 30 wpm, basic computer proficiency, and ability to follow instructions.
Job Description
Patient Experience Specialist Position:
Patient Experience Specialist Department:
Reports to:
Department Supervisor Created:
April 16, 2025 Job Summary We are seeking a friendly, detail-oriented Entry-Level Medical Desk Clerk to join our healthcare team. This position is responsible for providing administrative support, managing patient flow, and ensuring a smooth and welcoming front desk experience. Ideal candidates are organized, punctual, and have a passion for helping others in a healthcare setting. Essential Duties and Responsibilities
- Greet and check in patients in a professional and courteous manner
- Answer multi-line phones and direct calls appropriately
- Schedule and confirm appointments using electronic medical records (EMR)
- Verify insurance information and collect co-pays or balances
- Enter and update patient information accurately into the system
- Maintain a clean and welcoming front desk and waiting area
- Assist with filing, faxing, scanning, and other clerical tasks as needed
- Ensure patient confidentiality and comply with HIPAA regulations Qualifications
- Must be able to type 30 wpm
- Ability to read, write and understand verbal and written instructions.
- Basic computer skills Minimum Requirements
- Must be able to type 30 wpm
- Ability to read, write and understand verbal and written instructions.
- Basic computer skills Working Conditions
- Primarily seated in a front desk/reception area
- May involve occasional lifting of files or office supplies (up to 15 lbs)
- Frequent interaction with patients, staff, and providers
