Medical Secretary/Receptionist Position Available In Monroe, New York

Medical Secretary/Receptionist Panorama Pediatric Group – 5.0 Rochester, NY Job Details Full-time From $18 an hour 16 hours ago Benefits Free parking Paid jury duty Health savings account Caregiver leave Disability insurance Health insurance Dental insurance 401(k) Military leave Paid time off Family leave On-the-job training Parental leave Dependent health insurance coverage Employee assistance program Vision insurance 401(k) matching Employee discount Opportunities for advancement Bereavement leave Life insurance Paid sick time Qualifications Medical office experience English Microsoft Office Administrative experience High school diploma or

GED MEDENT

Pediatrics Computer skills Typing 1 year Associate’s degree Grammar Experience Medical terminology Communication skills Entry level

Full Job Description Job Summary:

We are seeking a warm, energetic, and highly organized Front Desk Receptionist to be the face and voice of our pediatric practice. The ideal candidate is not only passionate about providing exceptional patient service but also thrives in a fast-paced, child-friendly environment. This role is critical in creating a positive first impression for families and ensuring smooth day-to-day operations. Panorama Pediatric Group is a large, yet intimate medical practice comprised of 9 physicians and 7 nurse practitioners/physician assistants providing compassionate, comprehensive healthcare in collaboration with our patients. Our practice gives patients a quality experience in a warm, personal and professional setting. Our office is located in beautiful Penfield/Rochester border, convenient to 490. We are seeking a mature “people person” with warmth and charm, someone who is poised and confident.

Essential Job Functions:

Remain in a stationary position at the front desk for extended periods. Remain in a stationary position at the front desk for extended periods. Greet patients and families with a welcoming, professional and friendly demeanor, ensuring a child-friendly atmosphere. Schedule and confirm appointments, managing schedule for multiple providers. Operate and answer a multi-line phone system, answering promptly and professionally, providing accurate information or routing calls as needed. Check in/out patients, verify insurance details, and ensure all necessary forms are completed. Maintain patient records accurately and confidentially using the practice’s electronic medical record (EMR) system. Collect co-pays and process billing transactions, including handling credit card and cash payments. Handle billing inquiries or direct them to the appropriate department. Communicate clearly and compassionately with patients, parents, and staff. Coordinate referrals and prior authorizations with insurance providers as needed. Assist with basic triage by asking relevant intake questions and directing urgent concerns to clinical staff. Keep the waiting area tidy and stocked. Collaborate with nurses and doctors to ensure smooth patient flow throughout the day. Respect and maintain confidentiality of all patient and practice information.

Essential Competencies:

Carry out these duties in a responsible professional and ethical manner, upholding the mission and values of the Practice. Participate in departmental and Practice-wide staff meetings and other training in-service as assigned. Demonstrate awareness of Practice mission, organizational goals, values, policies and procedures; work effectively across departmental boundaries, represent the Practice in professional manner Requires the ability to relate to people of diverse backgrounds, cultures, races, sexual orientations and gender identities or expressions. Requires flexibility, positivity and a can-do attitude.

Skills and Abilities:

Ability to manage a number of concurrent tasks using strong organizational focus to prioritize and resource independently. Ability to adapt to changing schedules and assignments based on the needs of the practice. Analytical and problem-solving skills. Skilled in typing and navigating the computer. Skill of persistence is needed when necessary. Ability to examine documents for accuracy and completeness. Ability to read, understand and follow oral and written instruction. Ability to communicate effectively and work well with others. Knowledge of medical terminology. Proficiency in grammar, spelling, and punctuation. Must be able to detect and respond to patient needs and safety concerns.

Knowledge:

Medical Terminology, Microsoft Office, Medent-preferred Education and Experience:

High school diploma or equivalent (Associate’s degree preferred). 1-2 years of experience in a medical office, preferably in pediatrics or family practice. Proficiency in EMR systems and basic computer software (Microsoft Office Suite). Excellent communication and interpersonal skills—especially with children and parents. Ability to multitask and prioritize in a dynamic clinical environment. Professional appearance and demeanor. Knowledge of medical terminology and health insurance processes is a plus.

Physical Requirements:

This role operates in a professional medical office environment. Frequently operates standard office equipment such as computers, phones, and printers. Occasionally moves objects up to 20 pounds. Must be able to remain in a stationary position for up to 85% of the workday. Occasionally traverses the office to support administrative tasks. Ability to sit for extended periods of time. Move about the office to communicate with others and access printers and supplies. Manual dexterity for using an adding machine/calculator and computer keyboard. Ability to stoop and bend. Ability to read data on the computer monitor and written documents.

What We Offer:

A supportive and family-focused team environment. Opportunities for growth and professional development. Competitive compensation and benefits package. A chance to make a difference in the lives of children and their families every single day.

Equal Opportunity & Accessibility:

We are an equal opportunity employer and comply with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and New York State Human Rights Law.

Job Type:

Full-time Pay:

From $18.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Bereavement leave Caregiver leave Dental insurance Dependent health insurance coverage Disability insurance Employee assistance program Employee discount Family leave Free parking Health insurance Health savings account Life insurance Military leave On-the-job training Opportunities for advancement Paid jury duty Paid sick time Paid time off Parental leave Vision insurance

Medical Specialty:

Pediatrics Primary Care Schedule:

8 hour shift Day shift Extended hours Monday to Friday Night shift Rotating weekends Weekends as needed

Experience:

Medical Office:

1 year (Required) Shift availability: Day Shift (Required) Night Shift (Preferred) Ability to

Commute:

Rochester, NY 14625 (Required) Ability to

Relocate:

Rochester, NY 14625: Relocate before starting work (Required)

Work Location:

In person