Medical Receptionist Position Available In Charleston, South Carolina

Job Description:

Job Type Full-time Description Serves the patient population as their first point of contact withthe practice. The medical receptionist performs check in and checkout procedures, schedules appointments, verifies insurance andupdates patients’ accounts with correct demographic information.

Performs a variety of duties in accordance with federal, state andlocal regulations along with established priorities and proceduresof the practice.

Job Tasks:

Welcomes and greets all patients and visitors, in person or overthe phones Answers the phone while maintaining a polite, consistent phonemanner using proper telephone etiquette. Registers new patients and updates existing patient demographics bycollecting detailed patient information including personal andfinancial information. Facilitates patient flow by notifying the provider of patients’arrival, being aware of delays, and communicating with patients andclinical staff. Responds to patients’, prospective patients, and visitor inquiriesin a courteous manner; provide medical records, shot records andother documents as requested. Scans pertinent information into the patient’s electronic medicalrecords. Verifies patient insurance coverage during check-in. Collects insurance co-pays and/or charges for services from”self-pay” patients. Schedules patient appointments. Maintains the reception and lobby area in a clean and orderlymanner. Attend staff meetings as required. Organizes, plans, and manages time effectively. Meets position requirements and performs essential functions. Completes all mandatory training as required. Performs other duties as assigned.

Quality and Customer Satisfaction:

Demonstrates commitment to superior customer experiences with aservice oriented attitude. Collaborates with others to coordinate care, resolve concerns, andaddress the needs of patients, family members, physicians andemployees. Considers patient and employee safety. Takes initiative to identifyand eliminate risks. Respects and considers patient rights to privacy and complies withall HIPAA guidelines for maintaining confidentiality.

Interpersonal Skills:

Communicates professionally and appropriately at all times. Builds strong working relationships with co-workers and other staffwhile recognizing individual talents and perspectives. Identifies, analyzes and solves problems.

Accountability and Productivity:

Accepts responsibility for decisions and actions. Utilizes appropriate resources to effectively and successfullyexecute responsibilities. Adheres to regulatory and company policies and procedures. Requirements

QUALIFICATIONS

High school diploma or equivalent. Prior medical practice experience preferred. Knowledge and prior experience with insurance verification andpatient accounts preferred. Working knowledge of computer applications. Prior experiencewith EMR preferred. Ability to speak, read and write effectively. Demonstrates proper telephone etiquette Ability to work independently without direct supervision. Ability to coordinate, analyze, observe, make decisions, andmeet deadlines, in a detail-oriented manner.

MACHINES AND EQUIPMENT USED

General office equipment such as telephone, copy machine, faxmachine, scanner, personal computer.

WORKING CONDITIONS

Indoor, temperature controlled, smoke free environment. Exposure or potential exposure to blood and bodily fluids maybe required. May at times work under stressful situations. Handicapped accessible. Physical requirements Good visual acuity and ability to verbally communicate. Ability to lift, lower, push, pull, and retrieve objectsweighing a minimum of 25 pounds.

DIRECT REPORTS

– None