Medical Screener – Reception Technician (Customer Service) Position Available In Rutherford, Tennessee

Job Description:

Responsibilities:

• Responsible for greeting donors at the plasma collection centerand conducting a series of registration procedures to verify donorsuitability for the plasma pheresis process.
• In compliance with Standard Operating Procedures (SOPs), assistsqualified donors in completing the screening process.

The screeningprocedures includes but are not limited to: assessing theself-administered health history, answering basic medical questionsassociated with the donation process, referring donors to medicalstaff when appropriate and performing health screening proceduressuch as blood pressure, pulse, weight, temperature. Performs fingerstick to obtain sample to obtain donor’s hematocrit and totalprotein levels.

• Upon completion of the appropriate training, may educate newdonors on the use of therapeutic products made from donated plasma.

This includes explaining the screening process, the healthscreening tests performed, the appointment system, donation fees,center policies, proper nutrition and any other informationpertinent to the donor. Ensures that all donor questions areanswered timely, accurately and professionally.

• May be involved in registering applicant and transfer donorsbased upon completion of appropriate training and operational needsof the center.
• May answer the telephone and answer callers question or transfercall to appropriate staff member.
• Maintains alertness and awareness to any reaction by a donor mayhave during or after the pheresis process and notifies appropriatestaff.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronicdonor information management system as outlined in the SOPs.
• Understands the policies and procedures associated with hyperimmune programs at the center if applicable.
• Maintains clean efficient work environment and ensures sufficientoperating supplies and forms are available as needed. Follows allHealth Safety & Environmental (HSE) and Occupational Safety andHealth Administration (OSHA) policies and procedures. Promotessafety in all actions.
• Maintains confidentiality of all personnel, donor and centerinformation.
• May be cross-trained in other areas to meet the needs of thebusiness.
• Bilingual skills may be required, at the discretion of theorganization, to meet the needs of the business.
• Perform other job-related duties as assigned.

Qualifications:

• High school diploma or equivalent required
• Minimum of three (3) months experience in a clerical or customerservice related position, preferably in medical or health providerenvironment or equivalent combination of education andexperience
• Must be able to perform basic math calculations Different qualifications or responsibilities may apply based onlocal legal and/or educational requirements. Refer to local jobdocumentation where applicable.
• Our Benefits
• CSL offers the following benefits for this full-time position:

Options for health care benefits, including choices of plans formedical, dental, and vision, prescription drug coverage;Company-provided basic life insurance and Short

• and Long-TermDisability; the option to participate in CSL’s 401(k) SavingsProgram; Paid Time Off (PTO) for use in connection with vacations,illness, and other personal business; and paid observed holidays asdesignated by the Company. For more information on CSL Plasmabenefits visit https://cslbenefits.com/cslp .
• About CSL Plasma
• CSL Plasma is one of the world’s largest collectors of humanplasma. Our work helps to ensure that people with rare and seriousdiseases are able to live normal, healthy lives. We are committedto our work because lives depend on us. Learn more about CSL Plasma(https://www.cslplasma.com/about-csl-plasma) .
• We want CSL to reflect the world around us
• As a global organization with employees in 35+ countries, CSLembraces diversity and inclusion. Learn more about Diversity &Inclusion(https://www.cslplasma.com/careers/diversity-and-inclusion) atCSL.
• Do work that matters at CSL Plasma!

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R-200662 CSL

makes all employment decisions without regard to race, color,religion, national origin, ancestry, age, sex, gender, pregnancy,disability, marital status, sexual orientation, gender identity,genetic information, military status, protected veteran status(specifically status as a disabled veteran, recently separatedveteran, armed forces service medal veteran, or active duty wartimeor campaign badge veteran) or other classification protected byapplicable US federal, state or local law. CSL complies with allapplicable employment laws, including but not limited to Title VIIof the Civil Rights Act of 1964, the Americans with DisabilitiesAct, the Fair Labor Standards Act, and the Immigration Reform andControl Act.

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//www.cslbehring.com/careers/eeo-statement