Medical Receptionist Position Available In Shelby, Tennessee

Medical Receptionist Friends For All – 3.1 Memphis, TN Job Details Full-time $17 – $19 an hour 2 days ago Benefits AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Employee assistance program Vision insurance 401(k) matching Loan forgiveness Life insurance Qualifications Athenahealth Hospitality Customer service Medical coding Healthcare Administration Microsoft Office High school diploma or GED Driver’s License Bachelor’s degree Medical billing Medical Billing Certification Office management 2 years Entry level Full Job Description Are you a purpose driven and looking to make a difference in Memphis? Friends For All is looking to add to our team!

Why Friends For All:

For more than three decades, Friends For All (formerly Friends For Life) has been preventing the spread of HIV and helping those affected by

HIV/AIDS

live well. Our holistic, client-centered approach provides a variety of services coordinated through one centralized model. We strive to address the roots of need—including stigma and inequality—to improve health and wellness for everyone we serve. Our goal is to eliminate new transmissions of HIV in Memphis and the Mid-South and empower those living with HIV to become their healthiest, happiest selves . What is in it for you: A commitment to work-life balance with: (up to 38 Days Off) 12 accrued vacation days per year 12 accrued sick days per year 14 paid holidays, including Your Birthday! Sick Bank allows employees to donate sick time to other employees with a serious health condition who have no remaining sick or vacation Flex Schedule may be available based on position after introductory period Employer-sponsored health, dental, and vision insurance with two PPO medical and Dental plans. Costs for employee per pay period (bi-weekly)

BCBS PPO

Plans PPO Gold premium = $28.88 PPO Platinum premium = $56.15 Dental Plans PPO Low = $1.14 PPO High = $5.81 Vision premium = $1.41 401k program with up to 3% employer match starting immediately Employer-paid basic life insurance valued at $50,000 Employer-paid Short-term disability Voluntary Life and AD&D, Long-term disability Flexible Spending Accounts for healthcare and dependent care Student Loan Forgiveness Programs Employee Assistance Program with in person counseling options To Learn More about Working at

FFA:

Go to https://www.friendsforall.org/careers

Compensation:

Friends For All believes in compensating our employees fairly and we look at both internal and external salary analysis. The range listed is an estimate as it looks at the total compensation package as well as factors such as skill sets, training, education and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range as this gives the employee a chance to grow into the role. Medical Receptionist Job Description

JOB TITLE

Medical Receptionist EXEMPT (Salaried) or

NON-EXEMPT

(Hourly):

NON-EXEMPT DEPARTMENT

Clinical Services Full Time(30-40), Part Time (20-29), Part Time (20 or below): Full-Time

REPORTS TO

Revenue Cycle Management Coordinator

REGULAR HOURS

M-T (11:30am-8pm) W-F (7:30am-4pm)

JD REVISION DATE

4.16.25

SUMMARY:

The Friends For All Corporation Medical Receptionist serves as the first point of contact for patients and is responsible for creating a safe, warm, and supportive environment for patients. The Medical Receptionist assists patients and support staff in a variety of duties including reviewing and maintaining front-desk processes and operations, as well as processing patient data, such as treatment records, medical requests, and related insurance information. Driven by a strong commitment to customer experience and the hospitality that drives the brand of The Corner, the Medical Receptionist works closely with clinical staff to ensure that clinic schedules are optimized for maximum efficiency; communication with patients remains timely and professional.

ESSENTIAL DUTIES AND RESPONSIBILITIES

: Welcome and greet patients, visitors, and other guests to the clinic. Perform clerical duties such as answering and transferring calls; checking voicemails and returning calls; responding to text messages and emails; processing documents received via fax; etc. Facilitate patient registration and appointment scheduling. Perform daily insurance verification for all scheduled patients Facilitate patient check-in including collecting medical forms, photo ID, insurance cards, and other documents. Collect time of service payments (co-pay, deductible, co-insurance, or sliding fee schedule) Facilitate patient checkout including scheduling all required follow-up appointments. Closely monitor EHR records to ensure that patient information is organized, accurate, and complete (i.e., EHR and paper files). Complete proper and timely documentation of services in writing and in Athena, CAREware, Evaluation Web, Redcap, Apricot, and any other database, as required. Request transportation assistance services (e.g., Lyft/Uber requests) for eligible patients. Retrieve, collect, and process all incoming medical records request and incoming referrals Provide information about clinical services and programs, as well as community resources, as needed. Provide relevant education and counseling to patients, as needed. Conduct weekly inventory of general office supplies and submit orders to Clinical Supervisor to replenish items in a timely manner.

ADDITIONAL DUTIES AND RESPONSIBILITIES

Regular and predictable punctuality and attendance is required Return all calls, emails and text in a timely manner. Participate in weekly or biweekly coaching sessions with supervisor Complete Performance Reviews and

SMART GOALS

Participate in All Staff Meetings and In-Service Days May need to travel in personal vehicle to meet staff, clients, or community partners at FFA locations or at other locations to meet the needs of the position Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

SUPERVISORY RESPONSIBILITIES

N/A

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. High school diploma or GED (required) Bachelor’s degree in a Healthcare Administration, Human Services, Public Health, or a similar field, or 5+ years equivalent experience. Must have 2+ years of clerical/front desk experience (required) Must have 2+ years of office management experience (preferred) Must have 2+ years of experience in medical billing and coding (required) Must have 2+ years of experience in customer service and front desk in medical setting (required) Experience working with electronic health records and other documentation platforms (required) Athena One EHR experience, (preferred) Good strategic/critical thinker, self-starter, goal-oriented Excellent verbal and written communications. Ability to operate with purpose, urgency and accuracy in a fast-paced, deadline-driven environment – with particular attention to detail and organization Ability to work with a diverse client population Strong relationship-builder both with team and clients (internal and external) Ability to follow verbal and written instructions. Proficient with Microsoft Office Suite or related software Ability to define problems, collect data, establish facts, and draw valid conclusions Maintain confidential information and adhere to all Friends For All policies and procedures regarding sharing of financial information and Protected Health Information (PHI).

CERTIFICATES, LICENSES, REGISTRATIONS

Certification in medical billing and coding (preferred) Must have a valid State Driver’s License, provide proof of automobile insurance coverage to employer at all times and have an automobile to be used daily.

WORK ENVIRONMENT

We are a mission driven organization made up of people committed to cultivating growth and learning. We believe in providing care for all our clients while providing a welcoming, balanced environment for all our employees. By joining our team, you are joining a group of community-focused professionals who connect people with care. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be sensitive to the culturally and racially diverse nature of clients, patients, employees, and visitors. Must be able to interact with everyone in a friendly, helpful manner.

Embodies FFA Values:

Equity and Acceptance Trailblazing, Creative and Fearless Joy and Fun Collaboration and Teamwork Service Awareness

ADA SPECIFICATIONS

: Physical and cognitive demands that must be met in order to successfully complete the essential functions of the job. Reasonable accommodations may be made to enable individuals’ disabilities to perform the essential functions unless the accommodation would impose an undue hardship on the organization. Requires ability to speak audibly and listen actively. Requires ability to use computers, telephones and other office equipment. Requires ability to sit for extended periods. May require occasional bending and lifting up to 25 pounds. May require periodic local travel.

OSHA CATEGORY

This position performs tasks that may involve exposure to blood, body fluids, or tissues. Training will be provided per Standard Operating Procedure for your area of operation. All FFA employees are offered the opportunity to receive the Hepatitis B vaccination series.

COMMENTS

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time. Friends For All is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.