Phone Coordinator Position Available In Washington, Tennessee

Phone Coordinator 9 to 5 Office Johnson City, TN 37604 Phone Coordinator –

In-Person Location:

Johnson City, TN Employment Type:

Full-Time, In-Person Industry:

Healthcare / Medical Office Support About the

Role:

We are seeking a reliable, organized, and professional Phone Management Assistant to join our team. This in-person role is focused on managing incoming calls for multiple medical providers, ensuring excellent communication and coordination for patient care. You’ll play a key role as the first point of contact for the multiple practices we manage—providing compassionate, efficient service to patients and supporting our clinical staff.

Key Responsibilities:

Answer, screen, and direct high volumes of incoming calls with professionalism and accuracy Manage messages, voicemails, and follow-ups for multiple medical providers Schedule, confirm, and reschedule patient appointments as needed Route urgent calls appropriately and coordinate with clinical staff for timely responses Maintain up-to-date knowledge of each provider’s preferences and availability Document patient communication in electronic health records (EHR) accurately Provide general administrative support and collaborate with front desk team

Qualifications:

Previous experience in a medical office or high-call-volume setting preferred Mental health experience a plus Excellent verbal communication and listening skills Ability to multitask and remain calm under pressure Professional and empathetic phone demeanor Strong organizational and time management abilities Familiarity with EHR systems is a plus High school diploma or equivalent required

Schedule & Compensation:

Monday to Friday, 9:00 AM – 5:00 PM Competitive hourly wage based on experience

Benefits:

2 weeks of paid time off (PTO) after 60 days of employment 5 paid sick days per year Please note: Health insurance is not offered at this time How to

Apply:

Please submit your resume and a brief cover letter outlining your relevant experience to hello@my9to5office.com. The subject line of your email will need to have “Phone Coordinator Position” to be routed properly. We’re excited to meet someone who is passionate about healthcare and values excellent patient communication!

Job Type:

Full-time Pay:

$15.00 – $20.00 per hour Expected hours: 40 per week

Benefits:

On-the-job training Paid time off

Shift:

Day shift

Work Location:

In person