Client Care Technician Position Available In Paulding, Georgia

Client Care Technician 1.7 1.7 out of 5 stars 126 Enterprise Path, Hiram, GA 30141 Job Summary Hope Harbor Wellness is a leading provider of comprehensive addiction and mental health treatment services, committed to transforming lives through patient-centered care. Our treatment facility located in Hiram, Georgia offers a range of services, including medical detox, residential treatment, outpatient care, and aftercare. We pride ourselves on providing a safe and supportive environment for clients to recover As a Client Care Technician at Hope Harbor Wellness, you will work alongside the clinical team to monitor, observe, and engage clients in their treatment program. Client Care Technician’s are responsible for assisting clients with daily activities, monitoring their well-being, and maintaining a safe and clean environment. The ideal candidate will play a crucial role in providing exceptional support to our clients, ensuring their needs are met with compassion, professionalism, and empathy. Responsibilities Consistently foster a supportive environment for clients by offering constructive encouragement that recognizes effort and achievements, practicing empathetic listening to understand client perspectives, and delivering impartial feedback that promotes growth without judgement. Encourage client participation in programming and redirect clients when they are disengaged and/or not presently involved in their program schedule. Coach and empower clients to independently resolve routine concerns through guided problem‑solving strategies. Accurately observes, records, and reports client behaviors, including participation and engagement levels, to support treatment planning and risk management. Promptly and accurately complete detailed documentation of client behaviors and interactions, including shift reports, crisis-intervention notes, client alerts, incident reports, and any other required documentation and/or logs in the EMR system. Conduct regular q-checks to maintain an accurate, real-time count of each client on the premises and document their exact locations via rounds in the EMR system. Report client behaviors to according to policy and procedure based on observations, escalating emergent concerns when necessary. Observe client behaviors and interactions, paying close attention for signs of self-harm, substance use intoxication or withdrawal, or psychiatric deterioration. Provide individualized assistance with clients’ activities of daily living (ADLs) on an as‑needed basis, upholding safety standards and promoting client dignity and autonomy. Conduct scheduled and unannounced inspections of rooms, personal belongings, and individuals to safeguard the safety facility and uphold a secure, compliant environment. Implement and document assigned safety protocols, including conducting line-of-sight observations. Monitors client visitation to ensure both client, visitor, and staff safety. Supervises clients during all activities, including, but not limited to: group therapy sessions, meals, recreational activities, downtime, and other activities clients may engage or participate in throughout treatment. Complete a timely and accurate shift report at the end of each shift. Communicates critical information during shift change handoffs, ensuring that the information is verbally communicated and understood, and documents critical information in the appropriate location, including client alerts and/or shift reports. Advocate client concerns to the multidisciplinary treatment team, ensuring that all communications and commitments remain within professional scope and organizational policy. Ensure the continuous safety of all clients and promptly report any observed or potential safety concerns in accordance with established reporting procedures. Conducts routine and as-needed inspections of clients’ personal belongings and residential areas throughout their treatment episode to ensure safety, uphold program policies, identify and remove prohibited items, and accurately document all findings per facility protocols. Under the supervisor’s direction, guides clients toward appropriate behaviors or resources, providing supportive redirection without administering disciplinary action. Ensure the consistent implementation and oversight of clinician‑designed behavior‑modification plans across all relevant settings. Uphold client rights by promoting dignity and respect in all interactions. Maintain a clean and organized living space for clients, adhering to health and safety standards. Engage with clients in meaningful ways to enhance their quality of life through companionship and support. Qualifications Previous experience in behavioral healthcare setting is preferred but not required. Strong communication skills with the ability to interact effectively with clients, families, and team members. A genuine passion for assisting others and providing high-quality care. Ability to work independently as well as part of a team. Must demonstrate patience, empathy, and respect for client’ rights at all times. Familiarity with patient observation practices is a plus.

Job Type:

Full-time Pay:

$15.00 – $17.50 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid sick time Paid time off Parental leave Professional development assistance Vision insurance

Schedule:

8 hour shift Day shift Monday to Friday Night shift Weekends as needed Application Question(s): Do you have any driving infractions within the last 3 months? Do you have any concerns with driving a 15-passenger vehicle; or driving at night? Is there anything that would prevent you from performing the core functions of this role?

Experience:

Behavioral health: 1 year (Preferred)

License/Certification:

Driver’s License (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)

Work Location:

In person