RN Clinical Manager | Wildlight Floor 2 Shared Cost | Days | Full-Time Position Available In Nassau, Florida

RN Clinical Manager | Wildlight Floor 2 Shared Cost | Days | Full-Time Yulee, Florida Management & Supervision 50145

Summary:

Under the supervision of the Director or Ambulatory Administrator, and in consultation with the Medical Director, this individual manages, coordinates, and integrates clinical practice resources and activities to meet the goals of The University of Florida, Jacksonville Physicians. This individual successfully leads and manages the team to provide exemplary quality patient care and deliver exceptional patient experience. Collaborates with Office Manager on administrative operations and with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources.

Responsibilities Competencies:

Hospitality:

This domain incorporates the company value, “Caring.” Employees are exhibiting hospitality when they are acting as hosts and are creating a welcoming, warm, and safe environment for patients, visitors, customers, and co

• workers.

Standards of Behavior in this domain include: First Impressions, Etiquette in Shared Spaces, Way-Finding, Patient & Customer Interaction, AIDET Communication, Patient Wait Times, Noise Levels, Patient & Visitor Problem-Solving.

Communication:

Recognizes the need to make the exchange of critical information in a warm, welcoming and attentive manner. Make a personal connection that leads to excellent patient care and a positive experience for all customers. Practices all applicable items on the Hospitality Checklist at https://bridge.ufhealthorg/hospitality/resources/

Achieves:

Respects the patient’s rights to privacy and confidentiality. Does not discuss patient care/employee information in public areas; maintains patient/employee information in a secure location. Actively listens to customers; insures customers understand both verbal and written communication. Uses appropriate body language and is hospitable in both oral and written communication.

Exceeds:

Is a role model in exhibiting all aspects of the communication standards on the hospitality checklist. The employee is acknowledged frequently for observable actions in his/her communications to customers. Maintains composure and provides compassion and empathy even when faced with hostility from others and/or other stressful conditions and anticipates customers’ need for follow-up communication.

Teamwork:

Works cooperatively with co-workers, volunteers, medical staff and other team members to achieve goals. Practices all applicable items on the Hospitality Checklist at https://bridge.ufhealth.org/hospitality/resources/

Achieves:

Helps and supports others in their efforts to solve customer problems and accomplish UF Health’s goals, including patient/customer transition to next point of contact; listens to the concerns of the team, and communicates appropriately; shares information and own expertise with others to help others accomplish group goals; gives credit and recognition to others who have contributed to the team; supports and acts in accordance with final group decisions even when such decisions may not entirely reflect one’s own position. Maintains respectful interactions with team members and treats colleagues with courtesy and respect. Recognizes coworker’s accomplishments and acknowledges their successes on behalf of the team. Manage-up co-workers’ contributions to the team.

Exceeds:

Helps to keep levels of team performance and morale high even during periods of intense pressure and high work volume; looks for alternative ways to work with others that will create better results and working relationships; solicits a diversity of perspectives on issues and uses ideas contributed by team members to shape decisions; breaks down barriers or organizational boundaries to ensure team’s success. Is seen by co-workers as a role model in improving the appearance of the immediate work site as well as improving the appearance of the facilities outside of the immediate work site.

Professionalism/Responsibility:

This domain incorporates the company values, “Integrity,” “Quality,” and “Accountability.” Employees are exhibiting professionalism and responsibility when they act as ambassadors of UF Health and ensure that their integrity, appearance, work environment, and quality of work improve patient and customer perceptions, and UF Health’s reputation. Standards of Behavior in this domain include Personal Responsibility, Physical Appearance & Presentation, and Appearance & Maintenance of Work Areas.

Responsibilities:

Manages the day-to-day clinical operations of the practice, with guidance from the Medical Director, and Director or Ambulatory Administrator. Responsible for management of multi-specialty clinical staff. Actively manages clinical operations and patient care flow to evaluate effectiveness; recommends and implements strategies to improve efficiency, enhance patient experience and enhance provider and staff satisfaction. Collaborates in the development, implementation and expansion of learning opportunities and skill development for self and all direct reports. Analyze, develop and maintain an effective and efficient clinical care delivery system that reflects patient and family needs across the continuum of care. Addresses service, patient care and process quality issues by implementing sustainable solutions that reduce variation. Provides engaging supervision for the clinical support non-provider staff, to include organizing work assignments to meet the demands of the practice, coaching for improvement, and counseling for correction, identifying and resolving issues, monitoring, and productivity, evaluating performance, implementing performance improvement strategies, and maintaining efficient payroll functions. Maintains appropriate records, required documentation, and employee files. Performs management duties to include participating in the hiring process, monitoring staff qualifications, staff orientation, staff training and scheduling. Ensures training and job competencies are completed prior to deployment. Conducts regular (no less than monthly) staff meetings to discuss practice operations, safety, staff improvement ideas, patient experience, reviews new policies and procedures; and shares general information. Conducts weekly staff huddles and monthly rounding on all direct reports. Documents, implements and provides oversight of clinical policies and procedures. Ensures fiscal goals are met, monitors expenses and analyzes monthly budget and key performance indicators, with Director. Identifies clinical operational needs; manage appropriate level of equipment and supplies and monitors equipment maintenance. Assess the environment and make recommendations to ensure optimal patient comfort, safety and compliance with various regulatory bodies. Ensures practice is prepared for inspections and site visits, with guidance from the Director. Leads, implements and maintains quality improvement programs and initiatives, proactively implements approved action plans to resolve problem areas, actively participates in goal setting for the practice and coordinates the efforts to meet and monitor the goals. Participates as an active care team member in the provision and coordination of patient care. Performs all duties of a Registered Nurse; must be available on-call for emergencies involving the facility, staff members and patients. Provides administrative coverage in absence of Ambulatory Administrator or Director.

Qualifications Qualifications:

Experience Requirements:

2 years Operational experience in an ambulatory practice setting in the same or similar specialty

• Required
  1 year Clinical Experience in Ambulatory Setting
• Required
  1 year Supervisory Experience

• Preferred Education:

  Associates Nursing

• Required
  Bachelors Nursing
• Preferred Certification/Licensure
  Registered Nurse license
• Required at time of hire
  Certificate Medical Terminology

•

Preferred Additional Duties:

Additional duties as assigned may vary. UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace.