Assistant Nurse Manager Quality and Patient Experience Full Time Days Position Available In Palm Beach, Florida

Summary:

This clinical role will be a hospital-wide Assistant Nurse Manager (ANM) position focusing on quality and patient experience. This person will engage directly with patients and families, directing and supervising the execution and/or completion of identified patient care needs, or requested supplemental services to promote and ensure an excellent care experience. The ANM implements, educates, and ensures compliance with policies, procedures, standards and regulations, including patient safety, for personnel, patients, medical staff, and the public to ensure consistent and timely delivery of high-quality patient care. This person will establish a systematic approach for the positive resolution of customer issues and complaints, including the use of a tracking mechanism for problem identification and resolution. This person will design a full-scale customer service program for PBGMC, and will ensure the hospital achieves industry-leading patient customer service and patient experience reflected in the Patient Experience/ HCAHPS scores. 2503015243

Qualifications:

Full Time