Assistant Nurse Manager Quality and Patient Experience Full Time Days Position Available In Palm Beach, Florida

Assistant Nurse Manager Quality and Patient Experience Full Time Days Palm Beach Gardens Medical Center – 3.5

Palm Beach Gardens, FL Job Details Full-time Estimated:

$79.9K – $119K a year 1 day ago Qualifications Microsoft PowerPoint Microsoft Excel Guest relations RN License Customer service Mid-level Database management Bachelor of Science in Nursing Computer skills Leadership 2 years Communication skills Hospital experience

Nursing Full Job Description Summary:

This clinical role will be a hospital-wide Assistant Nurse Manager (ANM) position focusing on quality and patient experience. This person will engage directly with patients and families, directing and supervising the execution and/or completion of identified patient care needs, or requested supplemental services to promote and ensure an excellent care experience. The ANM implements, educates, and ensures compliance with policies, procedures, standards and regulations, including patient safety, for personnel, patients, medical staff, and the public to ensure consistent and timely delivery of high-quality patient care. This person will establish a systematic approach for the positive resolution of customer issues and complaints, including the use of a tracking mechanism for problem identification and resolution. This person will design a full-scale customer service program for PBGMC, and will ensure the hospital achieves industry-leading patient customer service and patient experience reflected in the Patient Experience/ HCAHPS scores. 2503015243 Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship

Education:

Required:

Graduate of an accredited school of nursing

Preferred:

BSN Experience:

Required:

Minimum of 2 years of experience working in healthcare or hospital setting. Must have excellent computer skills, applications including Word, Excel, Power Point, and Outlook, and familiarity with computer systems, electronic health records and database management required. Additional experience in customer service and/or guest relations preferred. Additional experience in customer service and/or guest relations preferred. Must demonstrate exceptional interpersonal communication, presentation, and organizational skills. Must have the ability to problem-solve and escalate issues appropriately. The position is full time, M-F, days, with occasional off-hours to reach night shift or attend off-site events, as needed.

License :

FL RN License #LI-NM1 Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.