Clinical Nurse Program Manager, Dover NH Position Available In Suffolk, Massachusetts

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Mass General Brigham Medical Group, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. This position requires routine on-site presence at our primary care and specialty practices within the New Hampshire territory. Office location will be at 121 Broadway in Dover, NH with travel to the primary care and specialty sites as needed.

Job Summary Position Summary:

The Senior Manager of Clinical Operations is responsible for overseeing clinical programs and operations that pertain to nursing and clinical support staff, including Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Medical Assistants (MAs) and other clinical support staff. You will ensure that clinical staff meet or exceed competencies, align with organizational goals, and comply with all applicable state and federal regulations. This position will collaborate with operational leaders across Mass General Brigham Medical Group to implement care delivery models that enhance patient experience, support improved outcomes, and foster ongoing patient relationships with the organization.

Key Responsibilities:

Essential Functions Lead the development and implementation of clinical programs or services, ensuring alignment with the hospital’s mission and strategic objectives. Provide clinical leadership and supervision to nursing staff within the program. Ensure adherence to clinical protocols, standards, and regulatory requirements. Supervise and mentor nursing staff assigned to the program. Implement and monitor quality improvement initiatives related to the program, analyzing performance metrics and driving continuous improvement. Collaborate with healthcare professionals from various disciplines, including physicians, social workers, and therapists, to provide comprehensive care within the program. Collect and analyze relevant data related to program outcomes and performance. Prepare regular reports for leadership, highlighting achievements, challenges, and areas for improvement. Performs other duties as assigned Qualifications Education Bachelor’s Degree Nursing required and Master’s Degree Nursing preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Registered Nurse [RN – State License] required Experience Clinical experience with a background in program management 5-7 years required and Leadership and management experience 3-5 years required Knowledge, Skills & Abilities Strong leadership and managerial skills with a focus on achieving positive patient outcomes. Knowledge of healthcare regulations, accreditation standards, and evidence-based clinical practices. Excellent communication and interpersonal skills. Ability to collaborate effectively with interdisciplinary teams. Commitment to continuous quality improvement and patient safety. Familiarity with budget management and financial principles in healthcare. Additional Job Details (if applicable) Remote Type Onsite Work Location 123 Main Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America)

EEO Statement:

Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.