Nurse Manager of Operations – Peds ED Extension Unit; Autism Clinic; DCEC Position Available In Durham, North Carolina

Job Description:

At Duke Health, we’re driven by a commitment to compassionatecare that changes the lives of patients, their loved ones, and thegreater community. No matter where your talents lie, join us anddiscover how we can advance health together.•About Duke UniversityHospital•Pursue your passion for caring with Duke UniversityHospital in Durham, North Carolina, which is consistently rankedamong the best in the United States and is the number one hospitalin North Carolina, according to U.S. News and World Report for2023-2024. Duke University Hospital is the largest of Duke Health’sthree hospitals and features 1048 patient beds, 65 operating rooms,as well as comprehensive diagnostic and therapeutic facilities,including a regional emergency/trauma center, an endo-surgerycenter, and more.

Duke Nursing Highlights:

•Duke University Health System is designated as a Magnetorganization Nurses from each hospital are consistently recognized each yearas North Carolina’s Great 100 Nurses. Duke University Health System was awarded the American Board ofNursing Specialties Award for Nursing Certification Advocacy forbeing strong advocates of specialty nursing certification. Duke University Health System has 6000 + registered nurses

Quality of Life:

Living in the Triangle! Relocation Assistance (based on eligibility)•Nurse Manager ofOperations•5100 (Peds ED Extension Unit)Duke Autism Clinic; DukeChildren’s Evaluation Center; Duke Pediatric Neuropsychology Clinic-Duke University Health System seeks to hire a Nurse Manager ofOperations who will embrace our mission of Transforming LivesTransforming Care. This position will manage the pediatric EDextension unit, Duke Autism Clinic, Duke Children’s EvaluationCenter and Duke Pediatric Neuropsychology Clinic.•The DukeChildren’s Evaluation Center (DCEC) includes experts in pediatriccare, including psychiatrists and social workers. We offer afamily-centered environment for all patients and their loved onesso we can provide timely care for pediatric behavioral health needsand act as a starting point for any long-term needs for children.

The Duke Autism Clinic provides comprehensive assessment,diagnosis, treatment, ongoing behavioral and medicationconsultation for children and adolescents with autism spectrumdisorder. The Duke Pediatric Neuropsychology Clinic offerevaluation of cognitive function after they’ve experienced braininjury, chronic disease, or other factors that put them at risk forcognitive problems. Evaluations are created to be enjoyable andinclude talking with the child, solving puzzles, constructing withbuilding blocks, and memory tasks. There are no clinical procedureslike taking vitals or drawing blood. The ED extension unit forpediatric patients awaiting placement. Current capacity of 10 beds.

Patients will not have medical needs, but many may have behavioralhealth needs.•-At Duke Health, we’re driven by a commitment tocompassionate care that changes the lives of patients, their lovedones, and the greater community. No matter where your talents lie,join us and discover how we can advance health together.•

Schedule:

Monday•Friday, Day Shift•-What you will do:

Manage and supervisefunctions of assigned patient care area on a 24 hour basis; ensureeffective delivery of clinical patient care and compliance withadministrative and clinical policies and procedures. Participate in the development of theclinical areas’ strategic and operational plansActively support andpromote a professional practice model that encourages staffparticipation in the development of clinical standards that iscollaborative, collegial and utilizes current trends and data inprofessional practice (clinical and administrative). Openly supportand consistently communicate mission of the unit/department and theorganization. Serve as the collective voice for unit(s) staff tocommunicate with administration. Serve as the staff and patientadvocate to ensure optimal patient care.

Interface with patients andfamilies to ensure that care is consistent with their expectations.

Ensure active use of the nursing process for patients frompre-admission/admission to discharge and beyond (based on theclinical setting). Serve as a professional role model and mentor tostaff by responding positively to change while supportingcolleagues through the change process. Serve as a change agent tofacilitate communication and transition that supports the missionof the organization.

Ensure a unit-based work force that is diverseand cognizant of the value diversity brings to the workplace.

Assurecoordination/participation of unit based staff on department andorganization wide councils/committees. Manage, supervise andcoordinate delivery of patient care for assigned patient care areaon a 24 hour basis. Ensure compliance with clinical patient carestandards and established policies and procedures.

Maintain clinicalcompetencies for assigned clinical area and provides bedside careas needed. Assess/coach and evaluate staff level of practice.

Develop programs that foster continued clinical development fromnovice to expert to positively impact on patient care and careersatisfaction of staff.

Maintain required unit records, reports andstatistics for administrative purposes, ensures compliance withestablished hospital policies, procedures, objectives, qualitycontrol (POCT); PI, safety, environmental and infection control.

Communicate requirements to staff, and hold staff accountable toestablished requirements. Coordinate the development,implementation and evaluation of policies and procedures designedto improve operational efficiency. Coordinate QC/PI activities withappropriate staff.

Oversee various personnel actions including, butnot limited to, hiring, performance appraisals, disciplinaryactions, terminations and other related activities.

Plan, scheduleand organize work for group ensuring proper distribution anddelegation of assignments and efficient utilization of personnel,space and facilities; overall accountability for the requisition,care and maintenance of unit inventory, equipment andsupplies.

Coordinate the activities of nursing staff with otherhospital personnel; accountable for the effective and efficientoperation of the unit and staff including ensuring that orders,treatments, plans of care, clinical pathways are being carried outin a manner supportive of patient care and recovery. Ensuredocumentation of patient care is complete and accurate inaccordance with hospital and unit policies andprocedures.

Collaborate with the Director of Clinical Operations todetermine fiscal requirements of assigned unit(s), and preparebudgetary recommendations. Monitor the level of resources utilizedin service delivery and determines the appropriateness of resourceconsumption in the service. Develop action plans in conjunctionwith the Director of Clinical Operations to ensure budget andresource efficiency, and satisfaction with patient caredelivery.

Perform other related duties incidental to the workdescribed herein.

Round on units twice per shift to include statsheeting with Charge RN. Review units’ Zero Harm profiles andsupport Charge RN to resolve. Review units’ priority discharges;ensure teed up for discharge; escalate barriers via CareHubexpeditor.

Assist with bedflow management.

Assist with escalations(EVS, Supply Chain, DP/DVs, etc.) during off hours. Update Tier 2board.

Provide education and in-services for rollouts, productchanges, new policies/processes, etc.

Attend Tier 1 huddles on arotating basisMonitor unit process metrics and update docs on AreaImprovement CenterAssist with onboarding (creating orientationschedules, rounding on preceptors/orientees, etc.)OnboardstaffSupport corrective action and employee performancemanagementParticipates in RRTs, BRTs, Codes, Fall huddles, VOVhuddles, etcProvide direct patient care to facilitate patient flowwhen MSCC is at Capacity Level 3•What you will need:

Education Bachelor’s degree in Nursing isrequired. Master’s degree in Nursing strongly preferred•Experience Three years of nursing experience isrequired.•Degrees, Licensure, and/or Certification Must have current or compact RNlicensure in the state of North Carolina.

BCLS certificationrequired.

Nurses hired into leadership positions must obtain anursing leadership certification within one year of hire.

New nurseleaders who are ineligible to sit for an exam because they have notbeen working in a leadership role for the minimum amount of timerequired must complete their certification within three months ofbecoming eligible.•Duke is an Affirmative Action/EqualOpportunity Employer committed to providing employment opportunitywithout regard to an individual’s age, color, disability, gender,gender expression, gender identity, genetic information, nationalorigin, race, religion, sex, sexual orientation, or veteran status•Duke aspires to create a community built on collaboration,innovation, creativity, and belonging. Our collective successdepends on the robust exchange of ideas-an exchange that is bestwhen the rich diversity of our perspectives, backgrounds, andexperiences flourishes. To achieve this exchange, it is essentialthat all members of the community feel secure and welcome, that thecontributions of all individuals are respected, and that all voicesare heard. All members of our community have a responsibility touphold these values.•

Essential Physical Job Functions:

Certainjobs at Duke University and Duke University Health System mayinclude essentialjob functions that require specific physicaland/or mental abilities. Additional information and provision forrequests for reasonable accommodation will be provided by eachhiring department.•