Social Services Agent Position Available In Broward, Florida

Social Services Agent 2.9 2.9 out of 5 stars 4337 North State Road 7, Lauderdale Lakes, FL 33319

Summary:

Assist clients/visitors/patients with the completion and submission of the ACCESS (Automated Community Connection to Economic Self-Sufficiency) applications for Food Stamps, Medical Assistance, and Temporary Cash Assistance and Medicare Savings Program. Provide access and referrals for other community agencies.

Monthly Bonus Incentive Duties and Responsibilities:

1. Educates visitors/clients/patients customers of the role of a social services agent vs. the DCF role and the application process. 2. Completes the DCF (Department of Children and Families) and Community Medical Group consent forms on-line and obtain the customer’s signature on the electronic signature pad. 3. Explains the advantages of becoming a member of Community Medical Group to our customers. 4. Completes the ACCESS applications for our customers based on the information they provide and submit to the Office of Economic Self-Sufficiency for the client/patient, as assigned. 5. Assists clients in creating a “My ACCESS Account” 6. Follows up daily on the ACCESS application until the Office of Economic Self-Sufficiency determines their eligibility. 7. Contacts visitors and patients and inform them of the determination made on their application by the Office of Economic Self-Sufficiency. 8. Informs customers who are determined eligible for Medicaid, that they have the option to select a health plan of their choice and Community Medical Group as their primary care physician. 9. Assists customers with the health plan selection process. 10. Documents customer demographics and activities that take place during the application process such as health plan selection and enrollment with CMG software. 11. Assists clients/visitors in using the courtesy phone room as necessary. 12. Completes all applications and handle all confidential information in an honest, ethical and professional manner. 13. Ensures that all HIPAA standards are in compliance. 14. Ensures accurate account of the information provided by the client/visitor. Communication with the client/visitor should not be leading them to any specific response. 15. Performs other duties as assigned

Job Type:

Full-time Pay:

$19.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Medical Specialty:

Primary Care Schedule:

8 hour shift Monday to Friday Weekends as needed Application Question(s): Describe your experience processing social service applications? Which programs (e.g., SNAP, TANF, Medicaid) are you most familiar with? Can you give an example of a time you helped a client navigate a complex or urgent benefits issue? What was your role, and how did it turn out?

Experience:

Social Services:

1 year (Required)

Language:

English Fluently (Required) Haitian Creole (Required) Ability to

Commute:

Lauderdale Lakes, FL 33319 (Required) Willingness to travel: 75% (Required)

Work Location:

In person