Patient Sitter – Palmetto General Hospital Position Available In Miami-Dade, Florida

Patient Sitter – Palmetto General Hospital

LEMONTREE HEALTHCARE SERVICES LLC

Hialeah, FL Job Details Full-time $14 an hour 16 hours ago Qualifications Customer service HIPAA High school diploma or GED Patient care Organizational skills Care plans Communication skills Entry level Full Job Description The Patient Sitter is responsible for ensuring that patients receive a comfortable, efficient, and seamless experience within the Healthcare facility. This role acts as a liaison between patients, medical staff, and administrative teams to coordinate care, resolve issues, and facilitate an overall positive healthcare experience.

Key Responsibilities:

Care Coordination:

Work closely with doctors, nurses, and other medical professionals to ensure that patient care is efficiently coordinated. Assist in scheduling follow-up appointments, tests, or treatments as needed. Communicate any updates or changes in a patient’s care plan to both the patient and relevant healthcare team members. Ensure confidentiality and HIPAA compliance in handling patient data.

Patient Education & Support:

Provide patients with clear instructions regarding medical procedures, treatments, or prescriptions as needed. Answer patient inquiries about medical services, insurance, billing, and available resources. Offer emotional support and reassurance to patients during stressful or uncertain times. Relay any relevant concerns or updates regarding the patient’s condition to the appropriate healthcare providers.

Crisis & Issue Resolution:

Handle any immediate patient concerns or complaints in a professional, empathetic manner. Collaborate with other departments to resolve issues related to patient dissatisfaction. Help ensure that all necessary medical equipment, supplies, and resources are available and ready for patient care.

Required Skills & Qualifications:

High School Diploma or equivalent. Previous experience in a healthcare or customer service environment. Strong interpersonal and communication skills, both verbal and written. Ability to multitask and work effectively in a fast-paced, high-pressure environment. Strong attention to detail and organizational skills. Knowledge of HIPAA regulations and patient privacy standards. Compassionate, patient-centered approach to care.

Physical Requirements:

Ability to sit or stand for extended periods. Ability to move and lift up to 50 pounds. Occasional need to assist patients with mobility or provide basic support in the clinic setting.

Work Environment:

Work may include interactions with patients, families, and healthcare providers in patient care areas. Lemontree Healthcare policy is to provide equal employment opportunity to all qualified applicants and employees regardless of their race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, veteran status, status as a special disabled veteran, or any other protected criteria as established by federal, state, or local laws. Employment decisions at Lemontree are based solely upon relevant criteria, including an individual’s capabilities, qualifications, training, experience, and suitability.