Sr. Patient Navigator Position Available In Miami-Dade, Florida

Job Description:

Current Employees:

If you are a current Staff, Faculty or Temporary employee at theUniversity of Miami, please click here to log in to Workday to usethe internal application process. To learn how to apply for afaculty or staff position using the Career worklet, please reviewthis tip sheet. Hybrid/Remote position The department of Medicine has an exciting opportunity for afull-time Sr. Patient Navigator to work on the UHealth campus in ahybrid/ remote system. The Sr. Patient Navigator will beresponsible for the complete management of appointment escalationrequests. This includes serving as the primary contact forappointment escalation requests, identifying and schedulingappointments, contacting patients to confirm appointments andcommunicating resolution to requesting party.

CORE JOB FUNCTIONS

Conducts patient evaluations to obtain information necessaryfor the development of an effective treatment plan. Ensures patients have access to insurance and social serviceprograms for which they are eligible. Maintains knowledge of insurance referral requirements toensure access based on third party reimbursement criteria. Provides patient reminders of upcoming appointments and acts asliaison between patients and providers. Provides patients with all required information regardingappointments and payment policies (i.e., parking, cash policies,anticipated charges, required ancillary services, cancellationpolicy). Identifies and resolves real or perceived barriers tocare. Intervenes as liaison/advocate for patients, physicians, andstaff in facilitating ease of care. Assists in identifying troublespots and problem patterns in the provision of care. Educates and counsels patients on issues related to theirhealth and life situations. Maintains current knowledge of community health, welfareresources, and any other programs available to patients. Assists in building partnerships with local communityphysicians and referral sources to the UHealth systems. Assists lower-level Patient Navigators (H) as needed. Adheres to University and unit-level policies and proceduresand safeguards University assets. Department Specific Functions Serve as the primary contact for appointment escalationrequests. Review provider schedules for open slots and last-minutecancellations. Confirm upcoming appointments to find acancellation. Works with clinical team for guidance on severity of patient’scondition to determine if it’s an urgent case. Works collaboratively with UHealth Champions and InternationalHealth Office. Maintain a thorough understanding of provider schedules,polices and constraints to identify solutions efficiently. Ensure provider schedules are fully maximized and efficientlyutilized. Seek approval from providers to overbook appointments whenthere is no availability. Keep reports on patient volumes, providing metrics to thedepartment leadership to support decision-making. Monitors and manages requests received from UChart Inbaskets,assigned phone lines, email boxes, and assures requests are handledin a timely manner. Works collaboratively with UHealth Champions to assist incoordinating medical services for VIP patients. Responsible for special projects related to scheduling andutilization. Ensure patient satisfaction with the scheduling process. Maintain a professional and timely response to all partiesinvolved. Assists patients with navigating University of Miami HealthSystem, as needed. Answer phones and provide general office support. Facilitate effective communication and timely resolution,prioritizing patient care and operational efficiency. Adheres to University and unit-level policies and proceduresand safeguards University assets. Communicates any issues to management and actively participatesin any corrective activities. This list of duties and responsibilities is not intended to beall-inclusive and may be expanded to include other duties orresponsibilities as necessary.

CORE QUALIFICATIONS

High School diploma or equivalent Minimum 4 years of relevant work experience

Knowledge, Skills and Attitudes:

Ability to communicate effectively in both oral and writtenform. Ability to handle difficult and stressful situations withprofessional composure. Ability to maintain effective interpersonal relationships. Ability to understand and follow instructions. Ability to process and handle confidential information withdiscretion. The University of Miami offers competitive salaries and acomprehensive benefits package including medical, dental, tuitionremission and more. UHealth-University of Miami Health System, South Florida’s onlyuniversity-based health system, provides leading-edge patient carepowered by the ground breaking research and medical education atthe Miller School of Medicine. As an academic medical center, weare proud to serve South Florida, Latin America and the Caribbean.

Our physicians represent more than 100 specialties andsub-specialties, and have more than one million patient encounterseach year. Our tradition of excellence has earned worldwiderecognition for outstanding teaching, research and patient care.

We’re the challenge you’ve been looking for. The University of Miami is an Equal Opportunity Employer -Females/Minorities/Protected Veterans/Individuals with Disabilitiesare encouraged to apply. Applicants and employees are protectedfrom discrimination based on certain categories protected byFederal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff Pay Grade:

H6