Care Advocate Position Available In Orange, Florida

Care Advocate
Maitland, FL
AdventHealth Corporate

Job Schedule:

Full-time

Pay Range:

$20.37 – $32.6 per hour

Job ID:

25019916

Job Family:

Patient Experience

Shift:

1 – Day
Facilities
Benefits
Hiring Process
Hospitals, medical centers and facilities need more than physicians, nurses and specialists delivering care to our patients. A truly successful health care organization needs a thoughtful, dedicated, steady and experienced team working behind the scenes to make sure communities around the country receive the health care they need.
If you’ve also been interested in working in the health care field but aren’t a health care provider, a corporate career at AdventHealth may just be the perfect fit. We’re a faith-based health care organization headquartered in Altamonte Springs, Florida. As a national leader in quality, safety and patient satisfaction, our 92,000 team members maintain a long tradition of whole-person health by caring for the physical, emotional and spiritual needs of every patient.
Start your journey with a health care career at AdventHealth Corporate.
Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.
All the benefits and perks you need for you and your family:

• Benefits from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Shift :

Monday-Friday 8:00am-5:00pm On-site

Job Location :

Maitland, FL
The role you will contribute:
The Care Advocate focuses on relationships, enhancing the overall consumer experience for the purpose of seamless, timely access to, and step-by-step guidance within the AdventHealth network. The Care Advocate facilitates a positive health and wellness experience and inherently seeks to help people feel whole. Individuals in this role are motivated to provide exceptional service to each consumer they encounter and are highly driven to meet the unique needs of a variety of consumers. He or she cultivates a continuous, supportive relationship with patients through emotional responsiveness and informative communication while always striving to convert the impossible into a reality. The Care Advocate actively participates in outstanding service accepting responsibility in maintaining relationships that are equally respectful to all.
The value you will bring to the team:
Demonstrates, through behavior, AdventHealth Orlando’s service standards.
Acts as a vital connector and communicator between the consumer, the AdventHealth provider and office staff primarily through communication in a secure virtual messaging platform.
Empathetically and effectively manages patient comments, concerns, and requests while ensuring a positive consumer experience with the goal of building authentic relationships
Uses previous consumer experience to connect consumers with various services, while accessing electronic medical record to understand of diagnosis, treatment and medications
Ensures complete resolution to consumer questions or concerns
Manages processes across AdventHealth that connect consumers with necessary services within AdventHealth
Maintains current knowledge and skills related to the Care Advocate role, while adhering to professional and ethical standards of practice
The expertise and experiences you’ll need to succeed:
High School Grad or Equiv Required

• Strong service skills and ability to provide sensitive communication effectively across multiple situations and personality types.
• Empathetic nature and a distinct ability to consistently provide top tier service
• Ability to build trust, rapport and work in a supportive way to troubleshoot and resolve issues
• Ability to handle stressful situations, work with a sense of urgency, work on multiple projects, and be flexible and adaptable to change
• Planning and organizational skills, with emphasis on documenting appropriately
• Ability to recognize and safeguard confidential information, maintain HIPAA guidelines, and provide superior discretion
• Ability to learn and navigate in a virtual messaging and data platform
• Results oriented, guided by creativity and the needs of the customer
• High degree of self-awareness
• Driven by passionate desire to enhance and improve patient outcomes
• Demonstrate typing accuracy and proficiency via words per minute test >60wpm and interview mock chat
• Display empathy, critical thinking, and professionalism during interview mock chat
• Ability to confidently manage, learn and work across multiple technical platforms

Preferred Qualifications:

• Bachelor’s Preferred
• 1 Preferred
• Spanish speaking
• Computer skills in Microsoft Office (Outlook, Word, Excel)
• Customer service experience within a digital environment
• Basic knowledge of navigation in a patient electronic medical record i.e. Athenanet
• Knowledge of healthcare, including AdventHealth’s infrastructure and roles of the interdisciplinary staff and service personnel
• Healthcare knowledge to provide effective and appropriate support to patients
  Our people are passionate about what they do, the product they sell, and the customers they serve.

If you’re looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we’re the right company for you
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category:

Patient Experience

Organization:

AdventHealth Corporate

Schedule:

Full-time

Shift:

1 – Day

Req ID:

25019916