Patient (Member) Success Specialist – Orlando Position Available In Orange, Florida

Patient (Member) Success Specialist – Orlando PeopleOne Health – 3.3

Orlando, FL Job Details Full-time Estimated:

$40.7K – $47.6K a year 12 hours ago Qualifications Hospitality Spanish Customer service English eClinicalWorks High school diploma or GED Bachelor’s degree Zendesk Motivational interviewing Associate’s degree Communication skills Entry level

Full Job Description Description:

ABOUT PEOPLEONE HEALTH

PeopleOne Health is one of the fastest-growing providers of value-based primary care and has earned the best-in-class member satisfaction scores. We deliver exceptional healthcare that reduces costs and significantly improves health outcomes by focusing on preventive care, behavior change, and keeping people healthier. The key to our successful culture is living our motto: care for yourself; care for each other; care for our members.

JOB SUMMARY

As a Patient (Member) Success Specialist at PeopleOne Health, you are more than a point of contact—you are a trusted guide and advocate in our members’ healthcare journeys. Inspired by hospitality excellence, this role is designed to create memorable, personalized experiences that foster trust, loyalty, and long-term engagement. You will serve as the primary liaison for new and existing members, ensuring they feel valued, understood, and supported at every stage of their healthcare experience. From pre-enrollment to proactive outreach, your efforts will directly impact member satisfaction, retention and the overall success of our member relationships. This role is generally the first point of contact that our new members have with us, so the impression we leave matters! At PeopleOne Health, we are committed to transforming healthcare into a personalized, member-centric experience. As a Patient (Member) Success Specialist, you will play a pivotal role in shaping a new standard of care that prioritizes trust, engagement, and improved health outcomes.

SUPERVISORY RESPONSIBILITIES

This position provides supervision to others: No

ESSENTIAL JOB FUNCTIONS

Personalized Onboarding & Enrollment:

Welcome new members with warmth and clarity, guiding them through the enrollment process and introducing them to the full spectrum of their health care experience.

Proactive Engagement:

Initiate regular check-ins to understand members’ needs, address concerns, and provide tailored resources that enhance their healthcare experience.

Trust-Building Communication:

Utilize empathetic listening and clear communication to establish strong, trusting relationships, ensuring members feel heard and valued.

Health Navigation Support:

Assist members in understanding and accessing their exclusive member benefits, scheduling appointments, and connecting with appropriate care providers, ensuring a seamless healthcare journey.

Advocacy & Problem Resolution:

Act as a dedicated advocate for members, swiftly addressing any issues or barriers they encounter, and collaborating with internal teams to implement effective solutions.

Feedback Integration:

Collect and relay member feedback to inform continuous improvement initiatives, contributing to the evolution of services and processes that better meet member needs.

Community Building:

Foster a sense of community among members by promoting engagement in clinical programs, educational resources, and our member portal community.

Requirements:

SKILLS & EXPERIENCE

Proven experience in customer service, hospitality, or healthcare settings, with a strong emphasis on relationship-building and personalized care. Exceptional communication skills, both verbal and written, with the ability to convey information clearly and empathetically. Strong problem-solving abilities and a proactive approach to addressing member needs. Ability to work collaboratively within a team and across departments to enhance the member experience. Familiarity with healthcare benefits, enrollment processes, and patient navigation is preferred. Fluency in Spanish and English with strong verbal and written communication skills in both languages required eCW experience is a plus Zendesk experience is a plus

EDUCATION & CERTIFICATIONS

: Health coaching, motivational interviewing or behavioral change experience required High school diploma or equivalent required Associate or Bachelor’s degree in a healthcare related field preferred

PHYSICAL REQUIREMENTS

(The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.) While performing the duties of this position, the employee is regularly required to talk or hear The employee is occasionally required to stand; walk; sit; and reach with hands and arms Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus This is a remote position with occasional travel required to PeopleOne Health offices and onsite client events Must occasionally lift and/or move up to 20 pounds Must be able to stand for extended periods during events or onsite engagements as needed