Healthcare Navigator Position Available In St. Lucie, Florida

Healthcare Navigator Treasure Coast Homeless Service Council Fort Pierce, FL Job Details Full-time $55,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Bilingual Spanish Master of Social Work Microsoft Outlook Management Collaboration Licensed Clinical Social Worker Mid-level Microsoft Office Master’s degree Working with people experiencing homelessness Driver’s License Case management Data entry Clinical Social Worker Social Work Medical terminology Communication skills Full Job Description Treasure Coase Homeless Services Council seeks a bilingual, energetic, and compassionate individual with referral management and community outreach experience to join the team at Treasure Coast Homeless Services Council, a non-profit organization serving as the lead agency for the Continuum of Care (CoC) for Indian River, St. Lucie and Martin Counties, Florida. TCHSC has a mission of solving homelessness on Florida’s Treasure Coast and ensuring that if homelessness happens, it is brief and non-recurring. The Role The Healthcare Navigator serves as a liaison between clients, healthcare providers and community partners. As part of the team, the services provided by the Healthcare Navigator improve client health outcomes and assist clients in managing their own health care and becoming independent, informed consumers of health care services. Primary responsibilities include medical referral management, assistance with accessing concrete services and linkage to outside services. This position requires strong communication skills, empathy, and a deep commitment to patient satisfaction.

Responsibilities Include Coordination of Care:

Support clients with scheduling, referrals, and specialty care follow-up, ensuring clear communication and guidance.

Specialty Provider Liaison:

Collaborate with external providers to schedule appointments, share medical records, and obtain patient care updates.

Referral Processing and Education:

Process and track referrals, ensuring accuracy and compliance with clinic policies and insurance. Educate clients on the referral process and necessary preparations.

Social Services Referrals:

Make timely referrals to address clients’ social health needs, assist with documentation to improve service access.

Comprehensive Needs Assessment:

Use screening tools to identify social health needs and barriers to care, helping clients overcome challenges to health access. Address Barriers to

Access:

Identify and provide solutions to barriers like transportation, financial issues, or language challenges to ensure access to care.

Continuity of Care:

Ensure proper documentation and coordination for specialist visits, supporting smooth care transitions.

Communication and Follow-up:

Act as the main contact for clients, providing updates and addressing concerns about referral status and appointments. Collaboration with

Care Teams:

Coordinate with healthcare providers to ensure smooth referral and care processes across specialties.

Documentation and Reporting:

Maintain accurate referral records, generate reports on referral metrics, and support decision-making.

Compliance and Standards:

Ensure adherence to HIPAA, insurance, and clinic policies in referral activities.

Other Duties:

Assist with surveys and perform additional tasks as assigned by the Director of Programs and Visionary Leader. Required Skills/Qualifications Licensed Clinical Social Worker preferred or MSW w/ 5-year background in Healthcare Experience in human services, health services, medical technology preferred Knowledge of healthcare systems, medical terminology, insurance requirements and referral protocols Proficient in general computers skills to include Microsoft Office Suite, Outlook, and digital communication platforms, typing, data entry and management Excellent communication and interpersonal skills. Strong organizational, problem solving and professionalism skills High level of cultural competency, emotional intelligence and teamwork Adaptability and ability to work autonomously with minimal supervision Bi-lingual Spanish preferred

Job Type:

Full-time Pay:

$55,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday Application Question(s): Do you have the following license or certification: Clinical Social Worker? Are you willing to undergo a background check, in accordance with local law/regulations? Do you have a valid driver’s license? How many years of work experience do you have with Human Services? Have you completed the following level of education: Master’s Degree? How many years of work experience do you have with Health Services Administration? How many years of Non-profit Organizations experience do you currently have? We must fill this position urgently. Can you start immediately? Are you legally authorized to work in the United States? Ability to

Commute:

Fort Pierce, FL 34950 (Preferred) Ability to

Relocate:

Fort Pierce, FL 34950: Relocate before starting work (Preferred)

Work Location:

In person