Patient Care Liaison Position Available In Cobb, Georgia

Patient Care Liaison Marietta Facial Plasic Surgery Center, Laser, and Aesthetics Center Marietta, GA 30060 General Nature of Work The Patient Care Liaison will execute all daily tasks with a level high-level of attention to detail. She/he will qualify and credential our providers and schedule patients on the phone and in person. Execute all tasks such as scanning, responding to patient inquiries and assisting with selling retail products.

JOB RESPONSIBILITIES

• Answer patient incoming calls, qualify the practice and schedule appointments
• Respond to all incoming emails within 4 hours
• Coordinate scheduling MOHS procedures with facial plastics
• Qualify our providers and convert new phone call inquiries to consultations
• Organize and document all incoming leads, including AIQ’s
• Check-in/ check-out in EMA
• Confirm appointments for providers
• Scan patient paperwork into EMA
• Schedule new consultations and accept deposits
• Monitor and modify the schedule to ensure maximum productivity
• Check-out patients purchasing products in LightSpeed
• Scanning of all patient information (insurance cards, etc.)
• Ensure patient demographics are updated upon check-in
• Mail products to patients
• Know and understand all treatments and products offered in the practice
• Send confirmation emails to scheduling appointments
• Send email with webinars to patients who do not schedule a consultation with Dr. Yellin or Kelly Houmand.
• Responsible for opening and closing procedures for LightSpeed and EMA, and opening and/or closing the office.
• Selling and educating patients about skin care products.
• Collect patient balance for each visit
• Add and redeem points for ALLE and Aspire programs
• Print daily paperwork and ensure proper documentation.
• Communicates professionally and utilizes HIPAA privacy practices.
• Check-in inventory. Participate in quarterly inventory count
• Update email addresses in our database.
• Adhere to high professional standards in dress, grooming, and language.
• Additional responsibilities as assigned.

Job Type:

Full-time Pay:

$18.00 – $21.00 per hour Expected hours: 32 – 40 per week

Schedule:

Monday to Friday Application Question(s): Can you work in the West Cobb location in Powder Springs in addition to the Marietta locations?

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required) Ability to

Commute:

Marietta, GA 30060 (Required) Ability to

Relocate:

Marietta, GA 30060: Relocate before starting work (Required)

Work Location:

In person