Patient Experience Rep Position Available In Fulton, Georgia
Tallo's Job Summary: Patient Experience Rep serves as a liaison between organization, patients, and families. Responsibilities include communicating patient concerns, resolving complaints, and providing information and referrals. Requires high school diploma, 1 year of customer service experience (preferably in healthcare), and willingness to work varied shifts. Hiring organization undisclosed.
Job Description
Description:
JOB PURPOSE
Serves as a liaison between the organization, patients, and patients’ relatives. Responsible for communicating the patients problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.
Required Hours:
Days shift, variable schedule with various days and various shifts, weekend rotation required.
Qualifications:
MINIMUM EDUCATION REQUIRED
High School Diploma
MINIMUM EXPERIENCE REQUIRED
One (1) year of experience in customer service, preferably in a healthcare environment.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW
None.
ADDITIONAL QUALIFICATIONS
Experience working with complex customer service situations preferred. Two (2) year college or Associates
