Patient Experience Rep, Part Time Position Available In Richmond, Georgia
Tallo's Job Summary: The Part-Time Patient Experience Rep acts as a crucial intermediary between the organization, patients, and their families. Responsibilities include relaying patient inquiries, complaints, and issues to the appropriate staff, offering assistance, complaint resolution, and referrals. Minimum requirements include a high school diploma and one year of healthcare-related experience. Additional qualifications preferred.
Job Description
Description:
RESPONSIBLE FOR
Serves as a liaison between the organization, patients, and patients; relatives. Responsible for communicating the patient’s problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.
Qualifications:
MINIMUM EDUCATION REQUIRED
High school diploma or equivalent required.
MINIMUM EXPERIENCE REQUIRED
One year of experience in a healthcare or medical office area position requiring interaction with healthcare patients, physician offices and or multiple hospital departments.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW
None.
ADDITIONAL QUALIFICATIONS
2-3 years working with complex customer service situations preferred. Two year college or Associates Degree with an emphasis in Social and Behavioral Science or Public Relations related field preferred.
