(High Salary) Care Navigator Position Available In Orleans, Louisiana

Job Description:

Company Overview:

Upward Health is an in-home, multidisciplinarymedical group providing 24/7 whole-person care. Our clinical teamtreats physical, behavioral, and social health needs when and wherea patient needs help. Everyone on our team from our doctors,nurses, and Care Specialists to our HR, Technology, and BusinessServices staff are driven by a desire to improve the lives of ourpatients. We are able to treat a wide range of needs

• everythingfrom addressing poorly controlled blood sugar to combatting anxietyto accessing medically tailored meals
• because we know that healthrequires care for the whole person.

It’s no wonder 98% of patientsreport being fully satisfied with Upward Health!

Job Title & RoleDescription:

The Care Navigator serves as the primary point ofcontact for patients, ensuring a seamless and coordinated careexperience. They will be responsible for facilitating communicationbetween patients, their families, providers, and the Care Team,ensuring the delivery of comprehensive and continuous care. TheCare Navigator will also handle patient registration, insuranceverification, scheduling, follow-up support after visits, and offergeneral administrative assistance. This role is essential inoptimizing patient care by coordinating with multiple healthcareproviders, verifying insurance coverage, and supporting the broaderCare Team to ensure smooth transitions and ongoing care.

SkillsRequired:

• 3 years of experience in a healthcare practice,preferably in a patient representative or care coordination role
• High school diploma or GED required
• Experience with healthinsurance, including verification and understanding of medicalterminology
• Strong organizational skills with the ability tohandle multiple tasks in a fast-paced environment
• Excellent oraland written communication skills for clear and efficientcommunication with patients, providers, and the Care Team
• Strongattention to detail to ensure that all information is accurate andcomprehensive
• Technologically savvy, including proficiency withEHR and related systems
• Ability to work independently in a remotesetting while collaborating effectively with team members
• Multilingual capabilities preferred, but not required
• Knowledgeof community resources in the applicable geographic area

KeyBehaviors:

Patient-Centered Focus:

• Ensures patients receive thesupport and resources they need by acting as the main point ofcontact and providing ongoing communication to help them navigatethe healthcare system.

Adaptability & Flexibility:

• Demonstratesthe ability to change course and take on new tasks as needed,thriving in a fast-paced environment and responding to evolvingpatient needs.

Urgency & Proactive Action:

• Works with a sense ofurgency to ensure all administrative, clinical, and coordinationtasks are completed promptly, helping to expedite the delivery ofcare for patients.

Team Collaboration:

• Works cohesively with theCare Team, providers, and other stakeholders to ensure smooth caredelivery and address patient needs effectively.

StrongCommunication Skills:

• Utilizes clear, empathetic, andprofessional communication with patients, their families, andhealthcare providers to ensure all needs are addressed and met.

Attention to

Detail:

• Ensures all documentation and patientinformation is accurate, complete, and updated in a timely manner.

Competencies:

Care Coordination & Patient Advocacy:

• Demonstratedability to facilitate the coordination of care across multipleproviders and service levels, ensuring continuity and timeliness ofpatient care.

Insurance & Billing Knowledge:

• Experience inverifying insurance information, handling prior authorizations, andaddressing insurance inquiries to ensure patients are covered andhave access to necessary services.

Data Entry & TechnologyProficiency:

• Ability to accurately enter data and navigatemultiple healthcare technology systems, including EHRs and CRMplatforms, to maintain organized and up-to-date patient records.

Problem-Solving & Critical Thinking:

• Ability to identify andresolve issues that may arise in patient care coordination, such asinsurance eligibility, scheduling conflicts, or resource gaps.

Multitasking & Time Management:

• Capable of managing varioustasks, such as scheduling appointments, patient follow-ups, andhandling insurance inquiries, while maintaining attention to detailand deadlines.

Cultural Competency & Empathy:

• Ability toeffectively engage with patients from diverse backgrounds,demonstrating cultural sensitivity and empathy to meet theirindividual needs.

Professional Boundaries & Confidentiality:

• Maintains appropriate professional boundaries with patients andteam members while ensuring patient privacy and confidentiality inall interactions.

Upward Health is proud to be an equal opportunityemployer. We are committed to attracting, retaining, and maximizingthe performance of a diverse and inclusive workforce. This jobdescription is a general outline of duties performed and is not tobe misconstrued as encompassing all duties performed within theposition. PI0844e880a68d-37156-38000027