Patient Advocate II Position Available In Davidson, North Carolina

Patient Advocate

II 3.8 3.8

out of 5 stars 250 Hospital Drive, Lexington, NC 27292

Position Highlights:

Location:

Lexington, North Carolina Full Time What We Offer:

Day 1

Health Coverage:

Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.

Generous PTO:

Accrual starts at up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.

Parental Benefits:

Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents.

Retirement:

Up to 7% employer-paid retirement contributions

Education Reimbursement:

We invest in your professional growth, offering up to $2,500 per year towards a bachelor’s degree and up to $5,000 per year towards a graduate degree.

Job Summary:

Manages relationships between patients, families, and Medical Center personnel. Serves as a liaison and mediator for both internal and external parties when concerns and challenging situations arise. Compiles information for investigation, classifies concerns and grievances, determines appropriate follow-up actions, and facilitates resolution of problems. Maintains timely and strictly confidential documentation to be used when accrediting bodies review patient care and hospital procedures. Presents him/herself professionally, has excellent interpersonal and communication skills, and is dedicated to improving care and communication throughout the Medical Center. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter. May provide leadership, coaching, and/or mentoring to a subordinate group.

What You’ll Need:

Bachelor’s Degree in sociology, psychology, communications, or other human relations discipline required. 3+ years of experience in hospital patient relations or comparable experience in a related field may be considered. Knowledge of medical terminology and Medical Center service lines/chain of command preferred

What You’ll Do:

Identifies concerns, responds to and provides follow-up to ensure patient/family resolution, satisfaction, and documentation for further analysis regarding maintaining/improving quality of care in the institution. Maintains patient confidentiality. Documents concerns for later analysis in order to maintain and improve the quality of care in the institution. Investigates and resolves patient/family problems with Medical Center departments by referral to appropriate departmental supervision. Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the Medical Center. Ensures that all contacts with patients, the public, physicians and other hospital staff are carried out in a prompt and courteous manner. Promotes a caring and compassionate environment. Assists in the compilation of monthly Patient Relations reports. Maintains professional knowledge by participating in hospital-required trainings, attending conferences, and providing education/training around patient-and-family centered care. Provides age/developmental appropriate care in accordance with Age/Developmental Specific Care Guidelines for the specific age groups served when interacting with patient’s families. Performs other duties as assigned i.e., covering the front desk, occasional rounding on units, etc.